HDFC Bank — Worst portal managed by college students

I tried to take a policy for my son application[protected] clicktoprotect income plus policy online. The portal give option to prefill data by entering pan, or user id. Otherwise manual entry i. E donkey work.
Aa) i used the first option of pan card and was shocked to see my parents data in the prefill data fetched incorrect. My fathers name is shown as wife name and as per the portal i have gay parents!!! When i wrfite a complaint to all concerned it will never be responded since the it team appears to be college students!!

Bb) when i used the user id of my previous matured insurance accounts to take a policyi got message that my filled in data mismatch
Cc) finally i filled in the details manually and made payment. Now they show a menu to schedule medical. When u click that i get a message that no application is present. Again the poor work of it team in providing a proper software for clients.