[Resolved] HDFC Bank — worst service by renault, escalation | |||
Dear all, This is a serious issue and clear proof of failure from renault. Vehicle was booked on 19th october'2019, asked delivery for deewali, they said that they will try their best for that, but they couldn't. After that we said them to deliver on 11th of november. After long follow up we went to showroom after on dec'12 to get vehicle. Before 1 day we have given dd and by 12th 60% amount credited to their account from hdfc bank, finally we went there to take delivery. We spent there for 5 to 6 hours to speak with their higher officials to get delivery. Finally we have got delivery by end of the day, but floor mats are not available. They said that after clearing the dd only we are able to generate tr and at the same time accessories not available at present please wait for a week to get. For that also i was waited for 2 days and finally called concern person, they said that they will come and fix it at my home only. After long drama it was postponed to 5days when i went outside they have sent one person to provide mats not to fix mudflaps. Again they said that technician is not available, again and again it was repeated finally one day i have given confirmation to them that i am going outstation and if anything is happening to the car which related to police or any insurance related i am not responsible for that. They enquired that where you are going and how many kilometers etc.. They said that within 300 kml no issue, finally ally i asked about insurance and given some online copies which is not cover more than 50% and the number is different. Number of times i have messaged to their boss and explaining the situation, i was taken the car but i am not able to use it. He will reply that i will get back to you by the evening, it was happened multiple times. Finally he will assign to some other person and they will tell that one more week and some issue with rto, while paying tax some issue happened. They have to get those amount and after that only they are able to pay the tr. Every time they told that within a week, today is 12th of december. One month has been completed but issue is not resolved, raised complaint to renault but no use here. They ate taking concall with them and i am hearing the same, now i got a feel that no one should not buy this company car. For this issues only it may not succeed in india. This is an serious issue which i am facing, please take to public and reset the process. I do not want to get another people trouble, for that reason only i am sending this in social media to know everyone fact. Renault captur platinum Ts 09 tc274 Thanks Naveen chand k [protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. | |||
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