[Resolved]  HDFC Bank — Wrong information on Credit card from customer care

Hello,
I wanted to apply for credit card. So i visited bank branch and collected all relevant information like which card i can apply for, limit of card etc. I applied for suitable card and also called customer care to understand some benefits on card. They told i need to do 4 transactions of any amount (no minimum amount limit) to get priority pass on my credit card. They told you can also request to recieve your card on nearest branch.
I have done 4 transactions and call customer care again to activate my priority pass. He told that you have to do min transactions of rs 500 and also we can not send priority pass to nearest branch, which is totally wrong information provided by him and due to this i have to make 4 transactions of 500 rs and i have to spent 2000rs for no use because just of misinformation by this customer care person.
My request you to take action on this and provide resolution on same. As a customer, we can call only customer care to have proper and right information. What we need to do if they are misguided us. Where will customer go for correct information.
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Jul 12, 2022
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 09, 2022
HDFC Bank Customer Care's response
Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Manoj
HDFC Bank Customer Assistance
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