[Resolved]  HDFC Bank Ergo General Insurance — Car Insurance

Address:

New Delhi, Delhi

We have Skoda Superb and we have been doing "zero dep" coverage since we bought the car. We renewed our insurance in February 2014. at the time of renewal we were told by the executive that online renewal is easier and safest.. accordingly we renewed our policy online. we met with an accident in August and we approached HDFC Ergo for claim.. we were shocked to know that the policy is not under Zero Dep. Since then we have been chasing HFDC Ergo.. some say that since we paid online it cannot be covered under zero dep and some say since the car is 5 year old it done not come under zero dep.. no where on their web site it is mentioned that after 5 years zero dep is not covered and no one told us at the time of renewal also that after 5 years zero dep is not possible. from last 25 days we have been chasing them and they are avoiding us. while doing online renewal when we feed car details we just get a premium value and we paid exactly the same amount. since our running policy was under zero dep it was presumed that renewal should also be under zero dep as there was no where it was mentioned that now our car will not be under zero dep they have cheated and fooled us we want to file a case against HDFC ergo and also move to the media for this fraud done against us Rahul Chopra [protected] [protected]@hotmail.com