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For the mentioned case, the customer raised a return request with us on 19th Sep 2023. The customer had requested the return of the product saying the unit is not working with his laptop but works fine otherwise with all his devices.
As per our return policy, we can accept the return only if the product is defective and has a manufacturing defect.
The product that he has purchased is the Sony - WI-C100 - Black, it is a Bluetooth device that should work with any and every Bluetooth-enabled device. We also shared a YouTube video link with more details regarding the product for him to refer to the same and try connecting the unit to his device.
https://www.youtube.com/watch?v=ygLniLHJOl0
We can get the unit at our end and send it to the Sony service center for them to check and inspect if that's what the customer would like us to do. But we are not sure if that would help as the unit is working fine and even they will have the same say.
Hence, we couldn't accept Mr. Akbar's return request, as we have to adhere to the policies set by the brand.
Regards,
Team Headphone Zone.