Comments
Hi Sir/Madam,
For the mentioned case, we understand the customer's concern and want to address it as transparently as possible. At Headphone Zone, we take great care in ensuring that all our products are securely packed and sent out in a tamper-proof manner to ensure they reach our customers in perfect condition. As part of our quality control process, we maintain a video record of the packing procedure for all orders.
Upon receiving the customer's email and understanding the issue he faced, we promptly reviewed our internal records and the communication that he shared with us. As per our findings, the customer customer that the unit was received by him in a proper intact condition. After checking the unboxing video that was shared by him, it appeared that the product's packaging was not as it should be. Specifically, the shrink wrap and bubble wrap were missing, and the box alignment was not proper. There were also visible cuts on the parcel.
As there was a discrepancy in the information and proofs shared by the customer, we couldn't accept Mr. Gaurav's return request.
Please let us know if you want us to share our packing video and the unboxing video that customer shared with you for your reference.
Regards,
Team Headphone Zone.
For the mentioned case, we understand the customer's concern and want to address it as transparently as possible. At Headphone Zone, we take great care in ensuring that all our products are securely packed and sent out in a tamper-proof manner to ensure they reach our customers in perfect condition. As part of our quality control process, we maintain a video record of the packing procedure for all orders.
Upon receiving the customer's email and understanding the issue he faced, we promptly reviewed our internal records and the communication that he shared with us. As per our findings, the customer customer that the unit was received by him in a proper intact condition. After checking the unboxing video that was shared by him, it appeared that the product's packaging was not as it should be. Specifically, the shrink wrap and bubble wrap were missing, and the box alignment was not proper. There were also visible cuts on the parcel.
As there was a discrepancy in the information and proofs shared by the customer, we couldn't accept Mr. Gaurav's return request.
Please let us know if you want us to share our packing video and the unboxing video that customer shared with you for your reference.
Regards,
Team Headphone Zone.
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For the mentioned case, we understand the customer's concern and want to address it as transparently as possible. At Headphone Zone, we take great care in ensuring that all our products are securely packed and sent out in a tamper-proof manner to ensure they reach our customers in perfect condition. As part of our quality control process, we maintain a video record of the packing procedure for all orders.
Upon receiving the customer's email and understanding the issue he faced, we promptly reviewed our internal records and the communication that he shared with us. As per our findings, the customer customer that the unit was received by him in a proper intact condition. After checking the unboxing video that was shared by him, it appeared that the product's packaging was not as it should be. Specifically, the shrink wrap and bubble wrap were missing, and the box alignment was not proper. There were also visible cuts on the parcel.
As there was a discrepancy in the information and proofs shared by the customer, we couldn't accept Mr. Gaurav's return request.
Please let us know if you want us to share our packing video and the unboxing video that the customer has shared for your reference.
Regards,
Team Headphone Zone.