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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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43%
Complaints
29
Pending
4
Resolved
11
View all Headphone Zone contact information
For the mentioned case, the customer rasied a return reqest with us on the 11th June, 2020 saying the product didn't meet his expectations.
As per our return policy, we can accept the return only if the product is defective and has a manufacturing defect. As there was no issue with the product, we couldn't accept Mr. Rishi's return request.
However, we have recently made an exception and we are taking the unit back from the customer. We will offer a store credit to the customer to purchase anything else from our website.
Regards,
Team Headphone Zone.