Hero Motocorp — denial of repairs and low exchange value | |||||
My bike bearing the registration number wb 40x 9266 bought in the year 2013. Recently i faced a problem with the electronic fuel injection of my bike. When i visited the showroom, they denied service and said "this cannot be fixed anyway, there are many customers with the same problem and the company also does not have any solution to the problem". I wanted to know that if there is so much problem why does the company not stop production? They on the other hand asked me to get my bike exchanged for a new one and the exchange price was estimated to be inr 25, 000. A normal glamour of the same year of make as mine gets higher exchange value whereas the buy price of the fi model is much higher. I demand some explanation to this which the showroom could not give me and if the company knew about this from the start why did not they recall the bikes rather they keep selling them more. Even the showroom still today encourages to do for the fi model. So, i need suggestions on what to do with my 5 year old bike? The value stands at inr 25000. The resale value of a cheaper model of the same bike is more then the higher model and the company insists on selling the fi model more! I am neither recommending hero moto corp neither the showroom to anyone else. Honda on the other hand is providing great service and sales. I would be happy to go forward with shine instead of a new glamour bike. You have started a good business of fooling people around with "new technology". You are neither repairing my bike neither providing value for exchange! I hope to get a reply soon! Was this information helpful? | |||||
Hero MotoCorp customer support has been notified about the posted complaint. | |||||
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I have submitted my emi of 2835 on 8 th may through paytm, and after that showing bounce of 365 RS, which I already paid yesterday, and getting call to recollect payment at my home, pls consider
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