Hero Motocorp — poor service of akar motors, jaipur

Address:

Jaipur, Rajasthan, 302001

I went to your hero dealer akar motors in jaipur dated 18/09/2017 for the qoutation of hero maestro edge vx. They provided me the qoutation for rs. 58315/- (Rs. 51956 ex showroom price+ rs, 4440 rto+ rs. 1919 insurance) plus accessories optional.
I am a psu employee & on the above qoutation i applied for two wheeler loan to my company on the same they. My company approved the loan for rs. 51956/- (Ex showroom price) on 21/09/2017. Same day we made neft of rs. 51956/- to the account of akar motors.
On 21/09/2017 i was told by the dealer that i an eligible for a cash discount of rs. 3000/- which will be deducted from the final bill amount. On 22/09/2017 i visited to your office for the confirmation of neft & they told that it is pending we will let know once it reflects in our account.
Same day i received a call from the dealer that the amount has been credited & i can get the delivery of the vehicle by making difference payment.
As per my company norms i have to get insurance from oriental insurance company only. I went to the dealer & made the difference payment of rs. 4290/- (Rs. 4440 for rto+ rs. 2350 for accessories+ rs. 500 for hypothecation in rc book - rs. 3000 cash discount).
I asked for the engine number & chasis number from the dealer for the purpose of insurance, they provide me the same which was incorrect as the engine no. Provided was actually chasis no. & vice versa. It was part of their wron information delivery. Insurance was done on the wrong information provided. They said that before final bill you have to make the insurance which i did.
I was surprised to see the final bill as ex showroom was written as rs. 48955/- instead of rs. 51956/- which was earlier qouted by the dealer & on which the loan was granted by my company.
The problem is that the insurance was done on ex showroom of rs. 51956/- & wrong engine & chasis no. Provided by your dealer. Another problem is that my company granted loan on your qouted ex shoeroom price which was rs. 51956/-. It created negative image of mine in my company.
The cash discount of rs. 3000/- should be deducted from the final bill amount, instead they first deducted rs. 3000/- & then made the ex showroom of rs. 48955/-.
Last but not the least that hero provided a facility of side stand sensor in maestro edge vx, but your dealer did not installed the sensor on the day of delivery & even did not inform me about the same. When i used the vehicle it camet o my notice & on 26/09/2017 i again went to the dealer for the same & they told me that the sensor was not available on the delivery day. I asked them why did you not informed me about the unavailability of the sensor, & they were speechless on my question.
I was my first experience at hero & was the worst experience. The management is so poor at akar motors, jaipur.
Now tell me why should i suffer due to poor services of your dealer i now i have to visit insurance company for endorsement, to change loan amount from my company & again for the sensor which it still not installed.
I am totally fed up with your services & it is forcing me to sue the dealer for mental harrassement.

Regards,

Rishiraj singh rathore
[protected]
Email id - rishirathore.[protected]@gmail.com