Hindustan Unilever — Product complaint

Address:	South West Delhi, Delhi, 110075
Website:	N/a

This is the details of interaction with the company i am not get any response or sulation from the company

Dear Sender,

Thank you for contacting Levercare. This is in reference to your email dated March 20, 2016.

We are sorry to learn that the Huggies was not up to your expectations.
Please be assured that you will receive a call within the next 48 hours.

Request you to please note your Lever care reference number 03863888 and quote it in all further communication.

Yours Sincerely,

Consumer Engagement Center
Hindustan Unilever Limited.

[protected] Original Message[protected]
From: jinskoshy [[protected]@rediffmail.com]
Sent: 20/3/2016 2:15 PM
To: lever.[protected]@unilever.com
Subject: RE: Why are you making fool to customer

My no [protected]
Next weak mon to thur after 6 pm to any time
Friday at any time
Sat after 6 pm
Sunday at any time




Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: CEC India Emails
Date: 20/03/2016 2:06 pm (GMT+05:30)
To: [protected]@rediffmail.com
Subject: RE: Why are you making fool to customer

Dear Sender,

Thank you for contacting Levercare. This is in reference to your email dated March 18, 2016.

We are sorry for your bad experience that you had with our brand.
To help us further investigate this matter, we request you to provide us your contact details.
Please also let us know a convenient time so that we can call you.

Should you require more information, please feel free to contact us by email at lever.[protected]@unilever.com.
Alternatively, you can contact our Consumer Engagement Center on our toll free number 1800–10–22-221 between 9 am – 9 pm, 7 days a week.
Our advisors will be happy to assist you.

Yours Sincerely,

Consumer Engagement Center
Hindustan Unilever Limited


[protected] Original Message[protected]
From: jinskoshy [[protected]@rediffmail.com]
Sent: 18/3/2016 8:56 PM
To: lever.[protected]@unilever.com
Subject: RE: Why are you making fool to customer

Sir
Thanks for revert back but i have suffer a lot this is the first time i buy hugges due to your overnight dryness but realy its shame for your brand . Now i think that using of old cloth is better than your bloody product its make rashes to my baby she crying if wear this product please donot promate this kind of product becouse all baby's skins are sensetive and easy to affect allergy my baby also face . So realy a bad experience with your brand . Please return back this 60×2packs costof 699×2 i want to switch to other brand



Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: CEC India Emails
Date: 18/03/2016 6:40 pm (GMT+05:30)
To: [protected]@rediffmail.com
Subject: RE: Why are you making fool to customer

Dear Sender,

Thank you for contacting Levercare. This is in reference to your email dated March 17, 2016.

We are sorry to learn that the Huggies Wonder Pants was not up to your expectations.
We apologize for any inconvenience which may have occurred.
To help us further investigate this matter, we request you to provide us your contact details.
Please also let us know a convenient time so that we can call you.

Should you require more information, please feel free to contact us by email at lever.[protected]@unilever.com.
Alternatively, you can contact our Consumer Engagement Center on our toll free number 1800–10–22-221 between 9 am – 9 pm, 7 days a week.
Our advisors will be happy to assist you.

Yours Sincerely,

Consumer Engagement Center
Hindustan Unilever Limited


[protected] Original Message[protected]
From: jinskoshy [[protected]@rediffmail.com]
Sent: 17/3/2016 9:32 PM
To: lever.[protected]@unilever.com
Subject: Why are you making fool to customer


Sir
What you mean by indian customer all countrys u r make fool to custumer i have 4 question
1 what you mean by overnight dryness ?
2 what you mean by cottony soft material?
3 what you mean by airfresh material?
4 what you mean by underwear flexibality?
Answer from my side
1 overnight
U mean that its for 12 hrs but i consider only 6 hours but my experuance my baby use this diper only 2hrs/ 1 dyper
Umbikala means malayalam its abuseword
2 cotton soft material
Now its hot season start that y i switchon to huggies becuse u r mention cotton but in starting of hot season my baby infected by allergy due to this product now she is treatment with skin speclist she told to me due to this diper they are using low cost material
3airfresh material
Due to were this blody product my baby private part infected by fungase due to no air circulation means that way also failour
4underwear flexiablity
I buy 7 to 12 kg m my baby is 9.250 kg if this wear all rhe two side are in out side
Please return back this oroduct from me i have 60*2 packet please take back i want to buy other brand as early aspossiable other wise give the adress of delhi branch i come their and give to you this ...blody product



Sent from my Samsung Galaxy smartphone