Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — 1.5 Ton Split AC

s_shekhar7

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I bought new Hitachi 1.5 TON Split AC from Vijay Sales, Indirapuram, Ghaziabad on Sunday, 18th June 2017. The AC was installed on Thursday 22nd June, 2017. Just 2 days after installation, AC started giving loud NOISE in the outside Unit. A complaint was lodged on Sunday 25th June vide SR No.: [protected]. After repeated reminder technician came for repair on wednesday, 28th June at 2:30pm. He inspected the AC but had no clue on why Noise is coming. Finally he made excuse that he is not carrying all his instruments and other parts so he will again come tomorrow. I'm very sure he will not come tomorrow.
This is really the worst After Sales service and poor product quality from a company like Hitachi.

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Aug 3, 2017

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Jun 29, 2017

Updated by s_shekhar7 The technician arrived after reminders. This time he has mentioned that the outer unit is installed incorrectly and needs to be re-installed. The installation was done by Krishna enterprise, Noida and the technician has come from Air-cool enterprise Noida. Now in addition to Noise issue, I've got re-installation issue. God knows when the new AC will really start working. This is the first and last time I'm buying any product from Hitachi. Worst brand and worst customer service.

Verified Support

Jun 29, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear S_shekhar7,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards
Team Hitachi