[Resolved] Hitachi Home & Life Solutions India [Hhli] — abrupt customer service
Grand Omaxe, Greenwich Tower B, Noida, Uttar Pradesh, India
SSurya001983 on May 13, 2019
Bought an a/c (Split) on 24th march from the rhythm (Sector 18, noida) and same got installed and demo was also offered.
But we used dtd:- 03rd may 2019 for the 1st time and it wasn't cooling at all.
Ps: re-fund the amount as i sincerely believe am not on right hands.
call registered online.
the call get scheduled and text [protected]@1600 hours (Approx..) i. E. Engineer-vivek mishra ([protected]) will visit shortly.
since no body turned up, called the engineer @1947 hours but the engineer was unprofessional on his approach, rather he told that he will visit tomorrow (I. E. Today)
no body turned till 1300 hours so i tried connecting toll free @chat support. Interestingly came to know that the response tat is 48 hours.
the turn around is not accepted at all and the approach of the executive i. E. Field engineer is cheap. Frankly just reach out 1 of the engineer and place a discussion.
i have emailed the detailed case with my experience @[protected]@jci-hitachi.com on dtd:- 08th may 2019 @1444 hours.
Pn: the response received on email was on dtd:- 11th may 2019 @1731 hours.
Sincerely my experience with hitachi is painful. Looking forward for the solution immediately.
Complaint marked as Resolved Jun 22, 2019
[May 13, 2019] Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified SupportHitachi Home & Life Solutions India [HHLI] Customer Care's response, May 14, 2019
Apologies for the inconvenience caused to you. We have escalated your complaint to our team and will get in touch with you soon.
Verified SupportHitachi Home & Life Solutions India [HHLI] Customer Care's response, May 22, 2019
We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.
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