[Resolved] Hitachi Home & Life Solutions India [Hhli] — complaint of quality & service hitachi split ac | |||
I have purchased 1 ton split ac (Esfg311hcea - ac i/d gt[protected], ac o/d gt[protected], ac/wm/ref/cooler gt[protected]) vide inv. Now1924/1920/03411, from great eastern trading co, baguihati branch, kolkata-700059), on 26/5/19 & got it installed on 30/5/2019. Issue started on 2/8/19 when i found the ac is not cooling. Complaint lodged on 4/8/19 & received the service on 9/8/19. Refill of gas done. Again found outdoor fan is not functioning & ac is getting switched off automatically. Complaint lodged on 9/9/19. Person came & told motor is not working & he will come with his senior. 10/9/19 another technician came & told pcb of outdoor unit is faulty & need to be replaced which will take at least 10 days. Within 99 days of my new purchase i am unable to use ac more than 20 days. I have requested them to replace the machine since my 1st complaint but no body is responding. Worst service worst brand. I shall definitely ask not to go for this brand product. Was this information helpful? | |||
Oct 21, 2019 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Sep 12, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (BMishra[protected], Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away. Regards, Team Hitachi Verified Support Sep 20, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (BMishra[protected], We hope that your complaint is resolved. Please get in touch with us if you face any problem with our product. Regards, Team Hitachi | |||
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
SUBODH CHANDRA
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We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.
Regards,
Team Hitachi
We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.
Regards,
Team Hitachi