[Resolved]  Hitachi Home & Life Solutions India [Hhli] — no service from hitachi - totally waste

Address:

Ghaziabad, Uttar Pradesh, 201010

Hi,

I've purchased hitachi invertor ac on 8th june 2014 as the latest model in the market - rau108huea.
Power supply to ac was always proper and with stabilizer.

Just after one year, one warranty expitration5 on august 2015, it got issue and took rs 4800 for repair.
Now from 29-april-2018, its power pcb of indoor unit got bad and hitachi is not able to support it (Just 4 years old product).

I escalated the calls to their lever -3 support, but no resolution yet.

Sequencing as follows:

-

Register compliant number: [protected] on sunday 29-april-2018.
- first got a call - to confirm technician visit.
- call attended on same day by hitachi service technician.
He told, there is issue in power pcb and asked us to provide rs 500/-,
Seems to us, he was only interested for rs 500 - not to correct the ac.

- he makes us fool for 2 days that he told i have to contact call center to get further service.
I realize and call on 01-may-2018 to call center - and found - there was no status update /part repair /replacement request updated by technician / by service center.

- from call center - first i got number - on call, it was found the number is of dehradoon, uttrakand.
I. E. A far city and state from ghaziabad, uttar pradesh and as expected, they told they can't help.

- then in another call to call center on may 02-2018, i got two numbers - both numbers are always swiched off - permanently. (Tried multple times on different times and days).

- found sahara refrigation number and got the reply from there, they will update - but never update.
- got call from a new number, just got ensurance, they will update but never got update.

- on 3rd-may-2018, another technician visited - and told us, he is from company and detected the same (Power pcb) issue.

- on 4th-may-2018, i called - technician - and found it will take 3-4 days to arrange the faulty pcb.
- on 4th-may-2018, i got the call to provide the model number of the product.
- on 4th may -2018 got a call, the person told he is calling from hitachi ahemedabad and asking about status.
(I got another compliant number: [protected] - after this call, i think its for hitachi internal purpose - i'm considring, continuation of [protected])

- on 5th-may-2018 early morning, sent email and whatsapp to technician and confirm with him on phone that he received photo to tag, which has model number

- on 5h-may-2018, - a new person visited home and took the indoor and outdoor serials/ model numbers again.

- on 9th-may2018, i followed with technicians - he gave me the number of manager for further followup as he is in field.
Manager told he'll update the status.

- on 9th-may2018, i got the call technician - he told me it will take another 2-3 days to get the respective pcb from ahemedabad.
Called call center to followup on spare parts - but they can't commit any timeline on which the spare parts would be available and got the message that i might have to wait indefinate.

- on 11 may 2018 - got the call ahemedabad, that got the assurance that it will take 7 working days to arrange the parts.

- on 20 may 2018 - called call ceter and get the response, i'll get a call on monday (21-may-2018) from the person assinged from hitachi, ahemedabad.
- no call received on monday 21st-may-2018

- logged level 1, escaltion at hitachi website on 21st-may-2018
- got and message from hitachi "we have lodged yours complain and your reference number is 47040b87fb6" - if not reolved within 24 hours, can be escalted to next level.
Mr. Kardam.

- call call center on 22-may-2018, no updates with them - expect part is still not availalble.

- on 23-may-2018, try for escalation level-2 - but no option to escalate - only complaint number: * and nle code: * options are there.
Although a yellow message is showing "please wait for 24 hour/'s. Our hitachi support team will contact you shortly. Please note if your issue not resolved within 24 hrs. You can escalate your issue to next level.!"

- on 25-may-2018, able to escatate on level -2 with following message:

Dear sir/madam,

Level 1 escalation - provides no resolution yet.

- now on 25-may-2018, escaling to level - 2, as no resolution yet.

- please let me know, whether ather hitachi is able to fix its own product (Inverter ac), that just four to five years old?

Thanks and regards,

Got screen message:
"we have received your complaint and our escalation team will contact you within 24 hours".

Call call center on 29-may-2018, to understand the status but - they just keep putting remainder to service team.

On 29-may-2018, escalte to level - 3, with following message:

Dear sir/madam,

Level 1 and level 2 escalation - provides no resolution yet.

- now on 29-may-2018, escaling to level - 3, as no resolution yet.

- please let me know, whether ather hitachi is able to fix its own product (Inverter ac), that just four to five years old?

Thanks and regards,

Got the message on screen "we have received your complaint and our escalation team will contact you within 24 hours."

But never get an update.

=

On proper investigation found - hitachi products are not durable at all - probably they are putting timers to broke their product - so the user should go for new one.
I've found i'm not the only one facing the issue.

Although in entire market none of the hitachi product is working for 10 years.

If you are looking for durable product for domestic use - so hitachi is not the one.

Our government should take actions to these culprits selling these type of products in india.

Totally wasted my money and need to throw and highest price ac in garbage as there is no support of the product from hitachi and at local market these products cannot be repaired.

Total waste.
I have much older lg and voltas ac’s but never faces this type of issue.