Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Terrible Fridge Repair Service and problem still persists.

Shivang Bubna

from Chennai, Tamil Nadu

Address:

Mumbai

Respected Sir/ Madam,

This is with reference to a fridge bought by us around 6 years back from Vijay Sales - Opera House, Mumbai branch.

Attached along with this email is a copy of the credit card receipt and the fridge photo for the model no.

We have been facing recurring problems with the said fridge.

The fridge was giving the following issues: -

Cooling was not proper and
Water was leaking.

We had googled Hitachi Service Centre and we were directed to M/s S. S. Services.

When we spoke with them, they assured us that they are the Authorized Service Centre for Hitachi products.

He sent somebody across to check.

The technician diagnosed that the PCV (Motherboard) was damaged and that is what needs to be repaired/replaced.

We were charged Rs. 21, 004/-

The bill copy is attached as well.

We would like to know if this is an Authorized Hitachi Service Centre; furthermore: the next day after the fridge repair the vegetable tray started icing and we contacted the company M/S S. S. Services again.

We were told to shut the fridge down for 4-5 hours.

The problem still persisted.

We had called Vijay Saled earlier and they told us that Hitachi only has third party to do their repairs.

We were still not convinced that even after paying so much the fridge was not working properly, so we decided to call the Customer Care, where we got to know that Hitachi has their own Service Department.

We requested them to send somebody from their team to check the fridge out.

Today the technician came and he said the PCV is not working and that M/s S. S. Services repaired our damaged PCV when the company never repairs the PCV, they provide a new one.

Attaching the Job sheet photo made by your technician along with the quote.

Please guide us as to what steps we should take henceforth as well as, what steps will Hitachi take to ensure that no other customer is duped like how we were and safeguard the goodwill and brand image/ reputation of an esteemed organization like Hitachi.

Awaiting a quick and positive response from your end.

Thanks & Regads,

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Aug 10, 2021

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Mar 02, 2021

Updated by Shivang Bubna Respected Madam,

This is with reference to the trail mail.

I am truly amazed and disappointed at the same time.

I had written to your esteemed company regarding my horrible experience on 10/02/2021 and had received an acknowledgement reply from your end as well on receipt of the email on 11/02/2021.

It has been over 2 weeks (16 days) and I am still awaiting a response from your end.

Kindly revert at the earliest.

Thanks & Regards,

Verified Support

Mar 04, 2021

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Shivang,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi

Verified Support

Mar 12, 2021

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Shivang,

We hope that your complaint is resolved. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Mar 17, 2021

Updated by Shivang Bubna No, the complaint has not been resolved as yet. The contact no. Is [protected]

Mar 17, 2021

Updated by Shivang Bubna The email address mentioned is showing as an invalid email. Can I please get the correct and full email address. Contact no is [protected]

Verified Support

Mar 18, 2021

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Shivang,

Thanks for sharing the details with us. We have escalated your concern to our team and will get in touch with you soon.

Regards,
Team Hitachi

Verified Support

Mar 18, 2021

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Shivang,

We understand that our team got in touch with you and shared all the requisite information. Feel free to get in touch with us in case any assistance is required.

Regards,
Team Hitachi