Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Window air conditioner 1.5 ton from kohinoor dadar mumbai

satishgarg

from Mumbai, Maharashtra

Jun 6, 2021

Address:	B2/604, SAMRUDDHI, SBI OFFICERS FLAT SION EAST MUMBAI
Website:	hitachi

Dear Sir

I have purchased 1.5 Ton AC AC in October 2019 from your dealer Kohinoor DadaR ( HITACHI ACW 1.5T RAW318KUD-3* SERIAL NO. RAW318KUD-190M14086) but despite my efforts, complementary service not arranged due to COVID pandemic, therefore, kindly arrange for complementary service urgently. After purchase no engineer contacted me despite my repeated follow. Kindly in view of pandemic you are humbly requested for arranging complementary service.

I have purchased one more AC from Panasonic through Reliance on same. At my request, Reliance arranged complementary service on 01/06/2021, however, despite my repeated follow up with dealer, company is not responding and providing complementary service. Hitachi is world renowned manufacturer and expected unprofessional behavior in pandemic. Therefore, once again Hitachi is requested for arranging complementary service as no service is provided to me since purchase of above said item.

Regards

S K Garg
SAmruddhi SION EAST MUMBAI 400022
Mob [protected]

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Aug 10, 2021

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Satish,

We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Aug 19, 2021

Updated by satishgarg I have received Phone call from the Engineer of Company but never service my AC. Again harassment, no resolution of my complain. Kindly take up with the company for speeder resolution