[Resolved] Hitachi Home & Life Solutions India [Hhli] — worst service from hitachi (split ac) | |
My ac is less than 1 year old and its controller is damaged. It has been around 15 days since i registered a complaint to hitachi. One executive came after 2 days and said the part is damaged and will be replaced within 3 days. Since then i am following these guys, customer care and nobody is listening. After so many follow ups with customer care and the local team i escalated the matter to hitachi escalation managers level 1 (Mr. Vishal mrar), level 2 (Mr. Satish nair) but they also didn't respond and closed the escalation before i could escalate to level 3 (Mr. Rajesh nagari). I am not sure what to do now but i am really disappointed with hitachi customer service and will never purchase any hitachi products. I will also suggest my friends to boycott hitachi products as they get damaged too soon and then you don't get proper service from them. Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Jun 01, 2020 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Amit, Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away. Regards, Team Hitachi | |
 3 Comments | |
Comments
Think twice before purchasing Hitachi Product specially AC. Services are pathetic.
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Aug 23, 2021
Verified Support
Dear Prashant,
Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes.
We assure you we will look into this right away.
Regards,
Team Hitachi
Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes.
We assure you we will look into this right away.
Regards,
Team Hitachi
Sorry to for the complaint as this is the last resort for consumers like us. Hitachi has got the pathetic customer support and unfortunately i had purchased a window AC for that i need their service. even for AC servicing i need to follow up with the technicians all the time. customer care folks never receive a call. I registered for AC servicing on Friday 9th September 2022 and received an SMS with the technician details however nobody called that they are coming. So, i called the technician (Yoganand) and he said i am on long leave talk to Pavan(another techie). Pawan said i will come on Sunday (he didnt say about TAT0. then on sunday Pawan said call my manager Chetan i wont come. Now i called Chetan ( notice the goal goal chakkar here). Chetan said Monday techie would come. Monday i am waiting till now. also, i connected to chat support to lodge a complaint against the techie. that guy (Mr Sanjay Premnani) said they cant lodge complaint against techie as there is a TAT of 48 hours however being a customer of 3 years i never knew that and no one told me before.
while am writing this, am staill waiting for the techie's call or i know i will have to follow up.
Now, can anyone please take my request as i want to complaint against these techies.
I now understand why people dont go for Hitachi and go for SAMSUNG. people need proper customer service as well with a good quality product.
while am writing this, am staill waiting for the techie's call or i know i will have to follow up.
Now, can anyone please take my request as i want to complaint against these techies.
I now understand why people dont go for Hitachi and go for SAMSUNG. people need proper customer service as well with a good quality product.
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Service is very poor for Hitachi Ac Service. Don't waster your precious money. I purchased split AC from Hitachi. Product is damaged. Product is still under warranty but interesting part is that no one respond to you. Once product is sold they are not bother about its services.
Better go to Samsung. Service team is fabulous