[Resolved]  Hitachi — Offensive behavior by the demo person

Address:

New Delhi, Delhi

This is Nikhil Arora from Tilak nagar . (email - [protected]@gmail.com)
I had bought a Hitachi window air conditioner on 5th june 2014 from SUPERELECTRONICS PVT LTD (VIKASPURI) .
BILLING DETAILS -
HITACHI WIN AC RAT518HUD(SUMMER TM) 1.5 TON
PARTY : MANOJ ([protected])
COMPANY'S VAT TIN : [protected]
COMPANY'S PAN : AACCS0764N
Since there was no call from the service team regarding the demonstration, so I called them up for the same.
The demo guy came on the third day, ie, 11th june 2014 at 5 pm .
The demo guy's NAME - ASHOK KUMAR, PH # [protected]
He was in a rush as soon as he entered and even while he was demonstrating .
When i asked him to repeat one thing(regarding the ac modes), he was very rude at it.
Asking about some technical thing, his answer was very much misleading on which I called up my dad who came in and confirmed it too . On getting his thing proved wrong, his behaviour started to turn offensive .
HE LEFT THE FRONT PANEL OPEN ALONG WITH THE FILTER AND RUSHED OUT OF HOUSE (since by then i had signed the form) . As i ran before him and asked about his contact details( and the details of his supervisor), his exact words were " MERE GHAR KA ADDRESS LE LO, JO KARNA HO KAR LO " (meaning - make note of my house's address and do whatever you can) which was some A block ganesh nagar .
And soon he rushed off on his Honda Eterno .
I have installed 2 other Hitachi's air conditioners at the same address in the past and my experience has been adequately satisfying .
But unfortunately, this time it was extremely bad, solely because of the behaviour of the service guy ( ASHOK KUMAR), which is not expected from such a reputed company .
The worst part of it is, the attitude of the employee, which showed that he has nobody to supervise him or correct him and he can do whatever he wants to, which is something not expected from hitachi ( and which needs to be corrected right away) .
I am very much shocked by this experience and expect Hitachi to take serious action against this right away in order to maintain its such a good reputation.
Thank you .

contact detail -
NIKHIL ARORA
[protected]/[protected]
email - [protected]@gmail.com