Hitachi — overcharging for installation of window aircon ( Registerd mobile no. [protected])

Address:

Kolkata, West Bengal

We had ordered Hitachi 1 Ton 3 star Kaze Plus R ac through snapdeal. It was delivered on Apr 30. ( Customer name - Mrs. Chitralekha Ghos, 3/2A Garcha 1st lane. Flat no. 1 A, Ballygunge, Kolkata 700019) We had requested for installation of this ac thru the call center[protected] who intimated us that the charges would be Rs 550. Team from local Hitachi outlet at Kolkata came to install the ac on 05th May.. With regard to this my complaints are as under:- a. They refused to install a stabiliser saying that it was not required at all. Furthermore they advised the consumer to sell off the brand new stabiliser. b. They fitted the ac and asked for Rs 1950 as against Rs 550 mentioned by Hitachi Call Center. . Subsequently, I called up the Hitachi local centre at Kolkata ([protected]) who told me that it was a carpenter who had been sent to fit the ac and that's why he did not know how to install the stabiliser.He also said that if excess has been charged, it would be returned to the customer upon inspection.He said the technician team would go and give the demo and install the stabilizer also that day. ( which subsequently they did) (It must be noted that I had ordered the ac for my mother who resides alone in kolkata. (80 yr old lady). Now, firstly, it is highly preposterous that an excess of Rs.1400/- would be charged to install a window ac when the space for the same was already there. ( An Godrej AC 1 ton was already fitted in that space and later shifted as we wanted to fit the Hitachi ac there. And there is no difference in size between the they said two) Secondly, the "top " if reqd costs addl Rs. 100 as said by the people who has come to install. Even if they used some wood to close the gaps, its is just not believable that the ply and the wood cost Rs. 1300 /-deducting the cost of window ac installation of Rs. 550 and Rs. 100 for a top. When I spoke over the phone with the guys who installed it, they refused to give me any no. of their service center and ultimately when they gave, it was a landline no. which was out of order. They insisted on collecting the money of Rs. 1950/- from my mother and said since they have completed the work, she has to pay up. She being old and alone was unnecessarily harassed and paid up subsequently. My argument is 1. Why should the customer care say installation for window ac is Rs. 550? They should put in a clause of - "subject to space and materials used " ...and not mislead customers. 2. If addl materials were indeed reqd.they should have first informed the customer after inspecting the space that this much of addl amount would be charged and then if the customer gives the go-ahead, they should have further proceeded with the work and NOT AFTER installation and harass an old lady to pay up. I am extremely disappointed with the unprofessional behaviour with the Hitachi team and I would request you to look into this matter and resolve it at the earliest and return the excess amt charged to the customer. Furthermore, would take it up with e consumer forum if no action is taken to resolve this in 5 working days. It is a matter of cheating and harassment of an old lady and need to be resolved asap. Regards Bidisha Kulshrestha