Hitachi Home & Life Solutions India [HHLI]

Hitachi — Sub: Requesting for replacement of defective I Clean inverter split AC

pinakimndl

from Chennai, Tamil Nadu

Address:

Kolkata, West Bengal

Respected Sir / Madam, I had purchased a split Ac 1.0TR HITACHI I CLEAN INVERTER COOL ONLY - R410A - RAU012ITEA, Invoice No 2124/1415/12392 from Khosla Electronics Pvt Ltd ( 371/1, Diamond Harbour Road, Behala, Kolkata – 700034) on 16th October 2014. From the date of installation, I had faced a lot of problems like lot of sound coming from internal unit, a lot of vibration in external unit etc which is quite unusual. After facing so many problems, I think that the product is defective. I had complained a several times in the Hitachi Customer Care which they attained but there was no satisfactory result. At present the AC is not working as it should. The room is not cooled at all, while lodging a complaint ( Complaint No – [protected] ) on 3rd April 2015, an engineer came and after inspection, he told that there was no gas ( R410A )in the compressor resulting in no cooling. In this scorching heat, I and my family is facing a lot of problems. The purpose of buying this AC is in vain if I can’t use it when required. In this unwanted situation, I would humbly request you to make some arrangements to replace this defective unit with a new model (SPLIT AC - 1.2TR HITACHI KASHIKOI 400i INVERTER - R410A - RAU014CVEA ) as soon as possible. With warm regards, Pinaki Mandal Ph - [protected] Mail ID - pinaki.[protected]@gmail.com

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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

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Comments

pinakimndl

from Chennai, Tamil Nadu

I am hereby forwarding Hitachi's reply along with my reply for your perusal.
manager.[protected]@hitachi-hli.com

Apr 4 (1 day ago)

to me

Dear Mr. Pinaki Mandal,

We acknowledge the receipt of your e-mail.

Please accept our sincere apologies for the inconvenience caused to you with regards to the complaint of your Split Air Conditioner.

Based on the complaint, the service team had visited at your premises and found that, the Gas leakage in ODU unit.

The reason for Gas Leakage is during the painting activity out side the premises by the painter when they are using the bambu structure.

The service team had requested you the arrange Ladder to complete the further job.

As per the feedback, you will arrange the ladder by today and the issue will be resolved after gas charging done.
Looking forward to your cooperation and healthy relationship with us.

Warm Regards,
Manager Service
Hitachi Home & Life Solutions (India) Ltd.

Pinaki Mandal <pinaki.[protected]@gmail.com>

12:50 PM (4 minutes ago)

to Manager

Respected Sir,

This has in reference to your reply dated 04.04.2015. The reason you are providing is basically on anticipation, which lacks documentary evidence from your end. The AC installed in my flat is well protected under a lintel, which does not allow any chance of damages during outside painting of the apartment.

The air conditioner catered to the undersigned was defective since installation. It used to vibrate more than required while in operation and as well as weaken my room wall. The same was complained to you several times. The complaint was attended several times by your service engineers without any satisfactory result. The extra vibration has created the loss of gas which you basically do not agree.

I hope you will replace the faulty AC at your earliest as desired in my previous complaint at the earliest.

With warm regards,

Pinaki Mandal