Honda 2 Wheelers India — Honda unicorn - mh-03-bl-3674

Address:	Mumbai City, Maharashtra, 400072
Website:	www.honda2wheelersindia.com

I have purchased the unicorn bike in jan-2013 (Rc copy attached), at the time of my initial services i bought the extended warranty from 21honda service station located at saki vihar road, powai, mumbai-72 dealer code no. Mh020005 on may-2013 (Extended warranty copy attached) and at the same time i have done twice amc with 21 honda in respective year, i use regular services only with 21 honda only.

On 22nd dec, 2016 i have given my bike on service (Tag attached-job card no. 16743) and on 24th dec, 2016 they delivery my bike (Bill no. 2016/wb/16788 copy attached for rs. 3, 052/-), but when i used it, i still found a problem and again i went to 21 honda on 27th dec, 2016, they informed that there is a problem in 3rd and 4th gear so that need to be change and i told him to do so since i have an extended warranty and again i handed over the vehicle (Tag attached-job card no. 17077)
With regular follow-up on 5th jan 2017 they informed me that approval has been rejected due to no services has been done regularly. They show me mail which was sent by mr. Vishal from email id: claims. Corporate. [protected]@gmail.com of 4th jan saying in 2016 i have done only one service, so extended warranty is rejected and i have to pay for repair.

I have informed that it is not possible that only 1 service is done in 2016, since i am the regular customer of 21 honda and in year 2016 i had already done the services under extended warranty, then how is it possible it has been rejected, i told him to search/check the data in your system where you will find that in year 2016 extended warranty is utilize for some parts and they confirmed that extended warranty is unitized in same year and without regular services it is not possible.

21 honda informed me that they will re-send the same for approval on 5th jan, 2017, but again on 9th they informed that it has been rejected, i asked him to show the rejection correspondence but they denied to show and told me that you have to pay if you what to get repaired.

After 18 days such harassment and patients i forcefully have to repair, for which i have paid today rs. 20062/- (Bill. No.2016/wb/17996 copy attached) and the old parts has been returned to me.

Almost from 22nd dec 2016 to 10th jan 2017 the vehicle is not with me, and for this 18 days i have also paid in travelling with private vehicle almost 16k, where i have an online billing with me. The repair cost me rs. 39114/- (3052+20062+16000)

I am writing this above complaints in a hope that honda – the company will take necessary steps and will prove that they really care for customers.
Awaiting for your reply for further action.

Attached:
1. Rc copy – mh-03-bl-3674
2. Extended warranty - ew register no. Hmmr 2152318
3. Tag dated[protected] job card no. 16743
4. Bill copy of[protected] rs. 3052/-
5. Tag dated[protected] job card no. 17077
6. Bill copy of[protected] rs. 20062/-

Farooque jahangir
Mobile - +91 [protected]
Email - [protected]@gmail.com