Honda 2 Wheelers India — Transaction charges on the credit card

Dear sir / madam,

Good morning.

Yesterday evening i have booked a two wheeler honda activa 6g deluxe in your kovilambakkam, chennai maansarovar honda showroom and paid the amount of rs.88000/- out of which rs.16500/- by cash and the balance rs.71500/- through hdfc bank credit card. I have been charged 2% as transaction charges on rs.71500/- which is rs.1430/- and thereby adding this total swipe was happened for rs.72930/- in my card.

I have asked the showroom sales person who has closed this deal, why 2% is getting charged on the credit card. He said it is the usual procedure here and i need to pay it. Since i need my vehicle very urgently i have swiped it with transaction charges. However am not ok with kind of approach from a renowned showroom like you who has good brand value in midst of thousands of customers across many outlets.

In today's scenario we are all badly affected financially due to covid19 pandemic. Many people lost their jobs, not getting full salaries, lay offs, etc., there should be some kind of support which as one of your customers, am expecting it from you. Because of lack of physical cash on hand and bank balance i have found no other way except to pay through my credit card. Rs.1430/- is a big amount for me. Am in lay off period now wherein am unable to go through l&t finance also. Hence paid the full payment as the need is there for me.

I would request you to please understand the position of your customers, show some mercy on them during this pandemic and waive off the transaction charges on credit card. Also request you to please waive off my rs.1430/- transaction charges and refund the same. I can buy a 25 kg of rice bag in this rs.1430/-. That is the value of this money now.

Expecting your earliest and favorable response from you in this regard.

Thanks for your understanding.

Regards,
W sathya sai prasad
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