[Resolved] HP India — I was sold a bad product.

[Resolved] HP India — I was sold a bad product.

P pankajrathor92 from Gurgaon, Haryana

Dear sir, My name is Pankaj. I bought a new laptop from HP. The day after buying the laptop, it went bad. HP has sold me a bad laptop. I have been giving a Complaint to HP for 3 months but my problems are not solvable. Running away from his responsibilities. I also asked him why a new laptop went bad the next day. I think HP has sold me a bad laptop instead of a new laptop. Help me. Was this information helpful? No (0) Yes (0)
Apr 10, 2021 Complaint marked as Resolved The company is not resolving my problem. 3 times the company has sent the engineer. They do not solve my problem at my home. The engineer is sent again and again. Now they are speaking the same thing for the fourth time. I am tired of calling the engineer. The company is not fixing my problem but wasting my time. Ever since I bought a new laptop, I have been having problems with it since that day. The company has sold me a bad laptop as a new laptop. I get a call from this number. +91 33 4408 7100 I was sold a bad useless laptop. HP India customer support has been notified about the posted complaint.
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HP India Customer Care

Verified Support

Hello Pankaj,
Thank you for bringing this to our notice, I am sorry that your experience wasn't great so far.
Not to worry, I will certainly assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

pankajrathor92's [Complaint's author] reply, Apr 10, 2021

Pankaj rathor
9560147127
9250147127
[email protected]
5CG05085V5
14s cf3006tu
Case ID 5063953819

My new laptop has a hanging problem, which I have already done to you in the complaint, but you did not take any action. Neither is my problem solvent. You have spoiled my 3 months. You have not yet fixed my problem within three months.

pankajrathor92

from Gurgaon, Haryana

The company lies every day on email as well as on the phone. It is said every day that your problem will be fixed soon, but it does not happen, my 3 months have been spoiled.