[Resolved]  Hul Pureit — Hindustan Unilever Pureit Marvella RO - Product is not working - Horrible service

Address:

Hyderabad, Andhra Pradesh

This is Sudhakar from Hyderabad. I am using HUL Pureit Marvella RO since March - 2013. Recently We observed CSF alarm and device was stopped working. We opened a case with pureit helpline and service person replaced CSF filter and charged Rs.1625. Device was started working but it is taking more than a day to fill the tank. I have opened a new service ticket with pureit helpline and they confirmed that they are going to fix the problem in 48 hours with free of cost. Then same service person(who replace csf) came and asked to pay Rs.1800 to replace the RO membrane. I told the service person that it was a free of cost replacement. I didn't pay money and he look a signature and left. Again I opened a new case with customer care, they repeated the same story- they promised that they are going to fix the problem in 24 hours with free of cost. Now after 48 hours the old service person called and confirmed that he is going to come on Nov 4th to clean the RO membrane instead of replacing with the new RO membrane which was coming with free of cost. Note:- We're really not sure why service person is selling it for additional money. We are not really satified with the service what PURTIT is providing. Kindly resolve the issue ASAP. Regards Sudhakar Sudhakararao.[protected]@gmail.com