[Resolved] HUL — very poor services | |||
Dear sir/mam, I have order a germ kit on 18th aug 2014 ( 3:00 pm) at that time executive told me that it will be delivered within 72 hrs or else it will be free. I got a call from engineer on 21st aug 2014 (2:30 pm) just before half an hour from the promised time. Unfortunately i was not at home so he told me that your promised time is over. I asked him why didn't you called earlier He told me that he was very busy and didn't get time to call. This kind of service is provided by HUL. I told him to come at 11:00 am on 22nd aug 2014. Today I called him and i got a very poor response. Some other person pick up the Phone and he told that engineer is not there so you have to wait for whole day in order to get germkit installed. How can I wait for whole day i am a working professional. This Is kind of services Which HUL provides to its customer. RIDICULOUS. Regards. Pankaj Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear sir/mam,
I have order a germ kit on 18th aug 2014 ( 3:00 pm) at that time executive told me that it will be delivered within 72 hrs or else it will be free.
I got a call from engineer on 21st aug 2014 (2:30 pm) just before half an hour from the promised time. Unfortunately i was not at home so he told me that your promised time is over. I asked him why didn't you called earlier He told me that he was very busy and didn't get time to call.
This kind of service is provided by HUL.
I told him to come at 11:00 am on 22nd aug 2014. Today I called him and i got a very poor response. Some other person pick up the Phone and he told that engineer is not there so you have to wait for whole day in order to get germkit installed. How can I wait for whole day i am a working professional.
This Is kind of services Which HUL provides to its customer. RIDICULOUS.
Regards.
Pankaj garg
Order no. RFS/5129105
MOBILE NO. [protected]
I have order a germ kit on 18th aug 2014 ( 3:00 pm) at that time executive told me that it will be delivered within 72 hrs or else it will be free.
I got a call from engineer on 21st aug 2014 (2:30 pm) just before half an hour from the promised time. Unfortunately i was not at home so he told me that your promised time is over. I asked him why didn't you called earlier He told me that he was very busy and didn't get time to call.
This kind of service is provided by HUL.
I told him to come at 11:00 am on 22nd aug 2014. Today I called him and i got a very poor response. Some other person pick up the Phone and he told that engineer is not there so you have to wait for whole day in order to get germkit installed. How can I wait for whole day i am a working professional.
This Is kind of services Which HUL provides to its customer. RIDICULOUS.
Regards.
Pankaj garg
Order no. RFS/5129105
MOBILE NO. [protected]
Dear sir/mam,
Till now nobody came to my place. On 22nd executive told me that he will come for that I took a leave even thou nobody came. Yesterday I got a call at time I was not at home so I told him to come tommorrow b/w 10 -11 Am. Today nobody came and I didn't get a call from their side.I didn't expect this kind of service from HUL.
HUL After sales services is very poor.Hul promise to deliver germkit within 72hrs else free. But now its more than 6 days. Is this is the services which reputed brands provides to their customers?
Regards
Pankaj garg
Till now nobody came to my place. On 22nd executive told me that he will come for that I took a leave even thou nobody came. Yesterday I got a call at time I was not at home so I told him to come tommorrow b/w 10 -11 Am. Today nobody came and I didn't get a call from their side.I didn't expect this kind of service from HUL.
HUL After sales services is very poor.Hul promise to deliver germkit within 72hrs else free. But now its more than 6 days. Is this is the services which reputed brands provides to their customers?
Regards
Pankaj garg
I have order a germ kit on 18th aug 2014 ( 3:00 pm) at that time executive told me that it will be delivered within 72 hrs or else it will be free.
I got a call from engineer on 21st aug 2014 (2:30 pm) just before half an hour from the promised time. Unfortunately i was not at home so he told me that your promised time is over. I asked him why didn't you called earlier He told me that he was very busy and didn't get time to call.
This kind of service is provided by HUL.
I told him to come at 11:00 am on 22nd aug 2014. Today I called him and i got a very poor response. Some other person pick up the Phone and he told that engineer is not there so you have to wait for whole day in order to get germkit installed. How can I wait for whole day i am a working professional.
This Is kind of services Which HUL provides to its customer. RIDICULOUS.
Regards.
Pankaj garg
Order no. RFS/5129105
MOBILE NO. [protected]