[Resolved]  Hypercity — onebill not issued but amount was deducted

Address:Mumbai City, Maharashtra

We visited store on 15 aug. We made 2 bills among that 1 bill was not issued as i went to pick up some more stuff. Amt was deducted fm our cr. Card. But now i hv to exchange 3 nos of clothes how do i?. Billing counter person was extremely inattentive & reluctant also to answer. As being rush & our kid was also crying it didn"t strike us as he said everything is added. Inspite of telling to redeem the amt he did"t do. Counter no 17 system was hanged at 17.15 hrs. He again billed. Pls give proper training to staff how to handle situation during such times. Today i hv to visit ur store as to solve this issue. My time & money is wasted. I am also working woman. Ur store tel no is also not working.
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Sep 18, 2018
Complaint marked as Resolved 
HyperCITY customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2018
HyperCITY Customer Care's response
Dear Customer,

Greeting from HyperCITY feedback team!

We sincerely apologize for the inconvenience caused to you.

Kindly provide us with your contact number for us to get in touch with you.

Our customer service team will get in touch with you for your concern.

For any further assistance, you are welcome to contact our customer care at[protected] any time between 09:00 am to 10:00 pm Monday to Sunday.

Thanks & regards,

HyperCITY Customer Care
Complaint comments 

Comments

I have a HyperCity gift card for Rs. 1000/- and also accumulated points on my HyperCity discovery card. Now that the HyperCity store is replaced by BigBazaar in my area, can you please let me know how can I redeem the gift card and the discovery card membership points?

Thanks
Subrata

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