[Resolved]  Hyundai Motor India — Bad services provided by Krishna Hyundai Ambikapur, Chhattisgarh

Address:

Surguja, Chhattisgarh

Dear Sir, Myself Vaibhav Sharma working at Assistant Manager in Coal India Limited, Chhattisgarh. Here I want to share with you my experience with one of the associates of your company. I have booked a Grand I10 (hedge back) car from Krishna Hyundai, Manendragarh Road Ambikapur on 24/07/14 by giving them an advance of Rs.11, 000/-. Finally when the booked model with the colour of my choice was available, I bought it on 8th August 2014 by giving them the remaining amount. Even before the car has been driven for 50Kms, one of the tyre (right side front) got flat due to a cut on it. The service centre didn’t give any satisfactory reply regarding the repair/replacement of the tyre for next fortnight but continuously either avoided my calls or asked me to come after some days. One of their reply that I would particularly like to mention is “This is normal due to the bad condition of roads in rainy season”. I don’t know what to say about this ridiculous statement but just want to add that I have bought the car to run on roads and not to display as a showpiece at my home. Finally, when left with no choice, I have to register complain of it in customer care of Hyundai motors as a result of which the tyre company person atleast checked the tyre. Though even after that no action was taken (company report said no manufacturing defect) and I got my tyre repaired myself. Also I want to bring to your notice a few (actually many) wrong entries in the registration copy that has been given to me by the company. The company has entered my address wrong (despite of giving bank pass book front page Xerox copy as address proof), my annual income wrong (Rs. 3, 00, 000/- instead of actual Rs. 8, 00, 000/-), my car model wrong (sedan instead of the hedge back), the date of purchase wrong (04/09/14 instead of the actual 08/08/14) and date of insurance policy wrong ( 04/09/14 instead of actual 09/08/14). The hilarious situation is that they have attached the Xerox copy of insurance policy with that which clearly shows the correct date. Even when all of the above mistakes are brought to their notice (my wife and father went to their office and told them about all this) they were not ready to accept any of their mistakes. They also claimed that date of purchase and date of insurance policy as entered in the registration copy can’t be previous of the date when registration has been applied for by the company. Neither I nor they know why they have not applied for about a month for the registration? Also if I have two different dates of insurance in two different papers (one in insurance policy and another in RC) which of them will be taken as correct? Similar doubt applies for the date of purchase (as given in the bill provided by the company at the time of purchase and the one entered in RC). Also if I consider the date of purchase as entered in RC to be final can anyone make me understand how a car can be insured before (09/08/14) it is purchased (date of purchase according to their RC record04/09/14)? There are some monetary issues too that I want to bring to your notice. The final invoice that the company has provided to us (on the basis of which the car loan has been taken) was of the amount Rs.5, 94, 792/- which can be subdivided as Ex- showroom price : Rs. 5, 35, 597/-, Insurance : Rs. 13, 336/-, Registration : Rs. 42, 491/- and Extra warranty : Rs. 3, 368/-. According to the receipts that we have got the transport department took Rs. 38, 217/- (instead of taken Rs. 42, 491), insurance company took Rs. 12, 889/- (instead of Rs. 13, 336/-). Also as per the Krishna Hyundai company record we have been given no third year extra warranty. Entry in their records show the ex-showroom price as Rs. 5, 38, 207/- (instead of Rs. 5, 35, 597/- in the quotation), with an insurance amount as Rs. 13, 348/- and Registration charges as Rs. 41, 384/- Their explanation is that car price has been increased since we have booked it. Also the additional registration charges has been attributed to the commission that has been given to the agents (though no receipt of that has been provided to me) With all these experiences, I am really sorry to say that I will not recommend any one else to buy a car of your company. Rather, if possible, I would ask them not to repeat the mistake that I have done by buying this car. This has only given me a lot of mental tension and has been a source of mental pressure since I have bought it. Yours sincerely Vaibhav Sharma