Hyundai Motor India — Battery of grand i10

Address:	Valsad, Gujarat
Website:	customercare.hyundai.co.in

Respected sir,
i have purchased a new grand i10 car - chasis no. Mala851dlfm381109 from your dealer - divine motors pvt. Ltd. N. H. No. 8 vapi -396191, gujarat on 18.03.2016. I am already having another two cars maruti alto k10 & honda jazz with 100% service satisfaction since last 10 yrs. But sir, i am very sorry to say that i have not received any single sms or call of free service or paid service from your dealer till today. I personaly called up your dealer for my vehicle service.

In further i have got my car serviced before few days with battery problems raised. And in last 10 days three times this problems raised. So finally i carried my vehicle to your vapi dealer workshop today, i requested to one official of your dealer to check up my battery position. After chekup he told me that one cell of battery is faulty and therefore i have to purchased new battery from dealer. It woulde not be replaced at all. After two hours discussion with divine motors vapi official mr chirag modi and mr hitesh prajapati, hitesh prajapati offered me 50 % discount in battery mrp. So now i want to know how can he offered me such a huge discount if he can not give me replacement. Sir, i am so much frustrated of your dealer's officials behaviur. I am also marketing people of lic of india and general insurance of last 17 yrs. I have not faced such a bad experience from any dealer. I cannot afford absence of new grand i10 car in my business so i forced to buy new battery from other shop of vapi. And suddenly i had to spend rs. 5200, that is not acceptable. So i request you to look into this matter positively and give me proper justification or give me proper guidelines for further procedure.