Hyundai Motor India — Cheated at the time of sales mithila hyundai mumbai mira road

Address:	Thane, Maharashtra, 401105
Website:	mithila.hyundaimotor.in

Hi,

it's very unfortunate that I have to write this email to you. I am making an every attempt to put forth my dismay, disservice & dissatisfaction that you have caused me. Truly, I am really falling short of words in describing my plight. I am totally annoyed with the way I got treated as a customer.

Recently, I happen to buy a car from your dealership with a guarantee that you deliver what you promise. I was sure of this, because I had one of the nicest experience with your service previously when I bought my first car 4 years ago and referred 3 customers to Maithila Hyundai .

However, my confidence in you has been completely shattered due to the recent experience.

Car : I 20 Active
Model S
Variant : Petrol
Registration: MH-01-CD 8980
Sales Rep : Isaq ( always promises to call but does not call back, he was the one to make all the promises and never lived up to a single one)
Sales Manager: Bibuthi ( Never man of his words all the time busy on his phone even if a customer is in front of him)

Even if you have an iota of truthfulness, humbleness & more importantly "Attitude of Gratitude for valued customers" left in you, Do read my below email and action it, otherwise don't just bother...
Here's what I was promised before I showed the interest in the deal and what happened to them...

1. A luring promise of discount of Rs 30, 000/-, I didn't realize it was merely a bait??? what I got was only Rs 10, 000/-.stating 10, 000 is the discount towards the loan taken from Kotak. However the bank charged me a processing fees of 4000/-
2. Your reps vowed to give me the door mats & mud flaps at the time of delivery, which was again overruled.
3. Your not-so-gentlemen sales representatives also showed me "a dream" of "undercoat & Teflon coated", which became a nightmare for me.
4. A discount of Rs 7, 000 or more on extended warranty which again didn't materialize... Forget about the amount, your bragger agents later discounted their own promise and refused to give me any extended warranty under the false pretext of reduction in final price.

With above, it must be easier for you jump on to conclusion on a promise of delivery date - You had no hassles in switching the agreed delivery date from 25th to 27th... while you continued to show your reluctance in taking cognizance of my hassles.

Another example of your outrageous service was when your phone agent named "Sana" called to take my feedback, hoping to get some respite, I shared every bit with her however I fell flat on the face... she never called me back.

Having lived this atrocious experience with you, I wanted to escalate these heights of disservice to your top management. I respectfully asked for contact details of MD, or equivalent, to raise my voice against this unjust, unfair malpractice, however every attempt was made to throttle my voice so that it does not reach to the top, I was told “sir we have been asked not share any contact numbers due to the high escalations and there is no point escalating as the management would not even bother to respond to your call nor email”.

Eventually, I resorted to email and made a way to share my outrageous buying expedition with you... At the moment, I am completely disheartened and therefore, determine to pass a word-of-mouth about this blasphemous customer service to everyone I know, in person or on social networking sites.

I re-iterate that even if you have an an iota of truthfulness, humbleness & more importantly gratitude left in you, please help yourselves in fulfilling the unflinching promises you made before-sales.

Looking forward to hearing from you soon on this.


Crestfallen,


Grenville Vaz
Sr Manager - Mumbai
Tata Consultancy Services
Cell:[protected]
EXT:[protected]
Mailto: Grenville.[protected]@tcs.com
Website: http://www.tcs.com