Hyundai Motor India — Clutch

Address:

Krishnagiri, Tamil Nadu

My Hyundai Santro Xing GLS Car with Regd. No. TN 59 AJ 6998 is presently garaged at M/s. Himavasini Hyndai Cars, Hosur (Authorised Dealer) since 26th January, 2015 (Monday) awaiting replacement of clutch plate assembly and servicing for a second time within one week and 900 Kms. of replacement of the same part on 19th Jan.2015 (Monday). Details are given briefly as under: On 17th Jan.2015 (Saturday), we were in Chennai with the car and set off for Hosur at 4 P.m. Around 8.45 p.m beyond Vaniyambadi Toll gate the vehicle developed problems and breakdown completely. With great difficulty, we arranged for a tow vehicle from Ambur at a cost of Rs.6500/- and reached home by 1.30 a.m. after leaving the vehicle at M/s. Himavasini Hyndai Cars, Hosur (Authorised Dealer). On 19th January’2015, M/s. Himavasini Hyndai Cars, Hosur (Authorised Dealer) delivered to us the vehicle, clearly stating from their bill that clutch plate assembly had been changed and claimed an amount of Rs.6073/- vide bill no ;B[protected] for the same. Now on 26th Jan.2015 (Monday) after a trip to Salem, from there, we were again at Chennai and set forth to Hosur around 3 p.m. This time too, the vehicle broke down beyond Krishnagiri on the way to Hosur around 8.15 p.m. and we approached M/s. Himavasini Hyndai Cars, Hosur (Authorised Dealer) for help. When we called Mr KALVICHITHIRAN and he immediately responded and arranged for towing the My Vehicle. Our Special thanks to Mr KALVICHITHIRAN. They charged Rs.3500/- for towing us home and taking delivery of the vehicle for repair at their workshop on 26th Jan.2015 (Monday). Now they say again that the clutch plate assembly is jammed and has to be changed. Within a period of seven days and a distance of 900 kms from the first change of clutch plate is now being changed. Whereas, the clutch plate assembly once changed has to run for 40, 000 Kms. This point to a defect in the plate assembly or poor workmanship at M/s. Himavasini Hyndai Cars, Hosur (Authorised Dealer). They do not accept their liability in this regard. Repeated replacement for the same spare part within one week of first replacement and within 900 kms. And are not prepared to do this replacement free of cost. Please intervene with M/s. Himavasini Hyndai Cars, Hosur (Authorised Dealer) and see that middle class person like us is not made to spend Rs.20, 000/- within one week on the car and advise them to effect the replacement free of cost Waive The Towing Charge Of Rs 3500/-From Krishnagiri to Hosur . Your effort shall also succeed in pushing up HYUNDAI’s image among the general public and maintain your name as a consumer caring organization. Waiting to hear from you soon. With Regards, S.Meenakshi, E-Mail: [protected]@gmail.com