Hyundai Motor India — Credibility deficit in hyundai employees

Address:

176048

This complaint is specifically against employees of punj hyundai hamirpur h. P. Other day (27 june 2017) i was travelling home with my family in our grand i10. A honda scooty coming from front totally on the wrong side was just about to collide head on as i steered my car towards left side. Still the scooty scratched and dented my car below the doors. Since the scooty driver fell in the middle of the road i helped him to the side of the road and offered him to get to nearby hospital.in the meantime i told him i will call the police since he was on the wrong side and hit my car. He said to me that u need not worry as he is a employee (Name-akash vema sale executive) at punj hyundai hamirpur h. P. And he will get mycar repaired at his expense. Still i was not believing him so he called two of his colleagues from the agency to attest the fact. They came, saw the car and said it will be done anytime. They said that customer's trust is what matters to them and they will never let the customer down. As i'm a proud hyundai customer and take pride in owning grand i10, i trusted them and fixed coming sunday (02 july 2017) for the repairs. I reached punj hyundai on sunday morning and enquired about him. After sometime he came and straightway refused to acknowledge that his scooty hit my car. I was totally taken by surprise and i rushed to the manager's cabin and apprised her. She took a hushed up look at my car and without properly listening to my grievances started speaking in her employee's tone that the car was not hit by the scooty as if she had been present there. Soon all hyundai employees started speaking in the same tone as if they had conspired collectively. The ground beneath my feet slipped by seeing the behaviour and temperament of the the staff there. Money is the only thing that matters to them. They are totally ignorant of the terms like faith, trustworthiness, professionalism and ethics. They stab in the customer's back and can never be trusted. All there are same from top to bottom. They suffer from a massive credibility deficit. From now on i have pledged never to get a hyundai product and advised the same to my friends and family.
A bitter experience with u punj hyundai hamirpur h. P.