Hyundai Motor India — Hyundai i10 grand mh02 dw 9178

Address:

Mumbai City, Maharashtra, 400050

Dear Sir / Madam,

I had given my Grand i10 to mohol hyundai at cotton green in Mumbai for a technical problem with the starter and the air conditioner on 3rd March 2017. After keeping the vehicle for 3 days they called me to say that some parts have been tampered with. This just because it is under the 2 year warranty and they expect me to pay Rs.20000 for that part.

Let me bring to your knowledge that we have cctv cameras in our society and this vehicle hardly moves out of my building. So either the service centre is lying or Neelam Automobiles in Dahisar (from whom I bought this car) or Modi hyundai (from whom I got the car serviced earlier) have tampered with the original parts.

I called the sales person from Neelam Automobiles, Mr. Sanket from whom I have also purchased a hyundai xcent and apart from that given him 4 other customers who have bought vehicles from them. He told me to take the vehicle to the Borivili workshop. Now I do not have so much spare time to keep running with the vehicle to many places.

I have been recommending Hyundai to a lot of people for the after sales services but this incident has made a huge dent in that respect.

Again, I got a call today from Mr. siraj from Mohol today saying that their investigation is over and they have concluded that this part has either been tampered, broken or I have taken the vehicle in extremely deep water. When I asked him to give me this in writing he gave me some Mr. Desais number who doesn't answer the call.

So the conclusion of this matter is that either I'm foolish to tamper with a part or break it knowing that my warranty will expire or I am a bigger fool to buy a hyundai vehicle and recommend it to others as well.

I will not collect My car from your service centre and instead would be going all out in the press and social media about this incident apart from taking up the matter with the consumer court.

Regards,
Bharat H Jagtiani
[protected]
[protected]@gmail.com