Hyundai Motor India — hyundai verna braking issue

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302021

This thread is going to be a long one, please bear with me.

My name is prateek agarwal and i live in jaipur. I have purchased hyundai verna next gen diesel sx from morani hyundai in june 2018

As things stand, while traveling to jodhpur and jaiselmer in december 2018, i took the vehicle and found huge pulsation and shivering in break pedal and when back i reported this issue at different workshop (As part were not available) and had the same fixed from crossland hyundai (Driven only 12k) by replacement of break disk and pads. Again after driving 7k km the same issue started and i took the vehicle at hindustan hyundai for third service and braking issue. I reported the issue that there is heavy pulsation and brake pedal gets locked resulting in delayed braking beyond speed limit of 70. The workshop asked tech personnel to have a test drive and he drove it at a speed of 40 and not even 500 mtrs and said there is no issue, all abs vehicle has this. I was totally dissatisfied with this and ask the service center to again take a test drive and see the problem and left the workshop. I called in evening after 5 hours and they said we did nothing as aap nai they. Nobody called me nor discussed with me that my presence was needed. After 2 hours of discussion they came to pick me for a test drive and problem was figured out and vehicle was taken to service centre, after 30 to 40 min of wait new vehicle was brought by the advisory and 9pm 3 tech person and service manager took my vehicle and a new car for a test drive to validate the same if there is any difference in both the cars. After detailed analysis it was concluded that there is issue in abs and break disk. I was called in morning to have the work done in the vehicle but before i could reach i got a call stating now sir before starting working on ur vehicle lets again test drive more vehicles to see tat this is same after driving vehicle for new km. I asked them to give me in writing that my vehicle is fine as per hyundai norms i[censored] think, they refused to give the same and called police personnel stating customer is not listening and creating a mess. After listening to both the parties police instructed the workshop to resolve the issue and dont ask customer to check multiple vehicles as this is the responsibility of work shop. Again 2 person went for testing the vehicle with me and found there is locking issue in the break and pedal gets locked resulting in no break at times and drove back the vehicle to workshop stating we will call hyundai guys. During the test drive the service manager called mr shekhawat third party from different workshop and on reaching he started misbehaving and shouting. Tumhare jaise toh rooj atey hai jhotwara work shop may and all unprofessional words. He was nowhere in the picture from past 29 to 30 hours and all of sudden he came and behaved in non proffesional manner. He also said jaha jana hai chale ja court jana waha ja police ko bulana bula lee hum nai dartey. I discussed the same with mr om the gm at the workshop and he said me kuch nai bolsakta.

After another 2 hours of discussion and involvement of my father mr om agreed to call hyundai for inspection and fixing of issue and again in middle mr shekhawat started shouting like hell.

Is this is the code of conduct laid by hyundai and people have to bear so much of inconvenience. Mr shekhawat and mr pranav rsm threatened to levie 500 ruppe per day if i dont take the vehicle as it had no issue.

Person who have not sat in my car not looked and says its is in drivable condition.

Have i done a mistake by chosing hyundai as a brand. You guys are risking the life of customer inspite of three tech person saying there is an issue.

In this context, i have asked the service center (Who is also hyundai dealer) to give me in writing so that in case any mishap happens due to this atleast you were the person to say drive kuch nai hota as mr shekhawat have said aise case rooj atey hai kuch nai time kharab kartey hai, customer ko bolo car le jaye hum kuch nai likh ke dene. The dealer turned a deaf ear and did not even bother to meet or respond to my phone calls.

Then i request hyundai india to intervene and make sure this issue resolves quickly. As it is a clear case of negligence and carelessness who did not even take the basic testing on the vehicle by driving it at first instance nor doing anything to fix just threatening me by calling police or saying take the vehicle or we will levy charges. I cannot drive this car again with same confidence as breakkng issue have occurred twice in just 19k of driving. Also the parts replaced during service were not as per the details on the outer cartage. I was able to take picture of only one product which says manufacturing date as per printed on product was 8/18 and outside says 04/19. They had no clarification for this also.

Left with no option other than to proceed legally as there is no support from hyundai also.

Hyundai has been assuring its customers of a family like experience and working towards customer satisfaction. Is this how u deliver customer satisfaction... Threatening, not taking care of complain by the customer and without inspection stating vehicle is fine, talking unethically.

Please share and reshare this post till it reaches hyundai and hindustan hyundai!!!