[Resolved]  Hyundai Motor India Ltd. — Xcent breakdown issue

Address:

New Delhi, Delhi

Dear All,

This is to bring to your notice that a sheer negligence on the part of Dealership could have resulted in loss of property and my life including other passengers travelling along with me.

I just purchased your New Hyundai XCENT S (O), Pure White Colour, bearing registration no. DL9C AJ 2047 (VIN No. MALA841DLEM015881; Engine No. D3FAEM124924) on 8th May 2014 on my name Amit Kumar.
About Incident:

While returning back from my office in Gurgaon (which was 1st day of actual drive), suddenly gear shift stopped working due to which gear change could not be performed. I just escaped a speeding car from behind from dashing into mine due to sudden slowing of this car. I somehow managed to park it on the road side with the help of my friend travelling with me.

I called upon the dealership and informed concerned sales person and GM Service regarding this. However, instead of taking immediate action and sending someone for immediate assistance, he asked me to contact Hyundai Road Assistance. I informed him that I already contacted them and that they would take at least 1-2 hrs to reach at the incident location. I also informed that I am getting late for some urgent meeting but nobody came for our assistance from Dealership and nobody further bothered to call back or arrange any pick and drop for me.

finally I was forced to wait for approx. 1 and half hours after which the road assistance person came with a tow van and towed the car to the Sikka Hyundai Service Centre.
Now, below are my concerns and queries:

Is this what you call a customer service? Being the first time customer of Hyundai, I anticipated a very good service from this esteemed brand. But to my surprise neither any body empathized nor anybody showed a bit of simple etiquette or respect by calling us or by showing concern after this incident. This was my first day in office and It was really humiliating for me that my colleagues traveling with me also witnessed this incident. Earlier, I was taking pride to own this car in front of them.
As per standard dealership delivery policy, they should double check every thing before making any delivery of cars. However, it seems this was not adhered or followed that led to this grave incident that could have endangered my life along with other people travelling on road.
The accessory department charged me for the basic accessories but till date could not provide them. Why do you launch a vehicle if the basic accessories like mud flaps etc. is not available and why do you take money in advance? Before billing why it was not informed that right now all the accessories are not available.
Now, I really doubt the credibility of this brand and will have to think seriously if I should ever purchase or recommend anybody for this brand. Till date, I have been using Maruti Brand and never faced any such service or vehicle issues. If this is the attitude and service in the beginning then what would happen in future while routine car servicing and check ups.
Further, it seems either new Xcent has some Manufacturing defect/discrepancy or this particular lot or this particular engine is faulty. May be this is refurbished piece. I do not know what kind of damage it could have already done to the new engine in the absence of Gear oil leakage as suggested by road assistance person. I anticipate some kind of damage or faulty machine altogether and so I do not want to take this faulty vehicle back even after repair or recovery especially after such a bad experience.
I want you take this matter very seriously and call back all your vehicles if this inherent problem of New Xcent Model. In case, only this piece is faulty then kindly replace this with a fresh one because I seriously anticipate some kind of wear/tear and damage or if not possible refund each and every penny of mine.
Waiting for immediate response.

Regards,
Amit Kumar
Email: [protected]@gmail.com