Hyundai Motor India — Northern motor employee simarjeet, Manish and his team leader

Address:

Ludhiana, Punjab, 141010

Dear concern

I have booked a car ( eon megna) on 22-6-16. A person from your agency northern motor (code n6225) named simarjeet singh collected all documents from me as said by simarjeet singh I was online transfer rupees 5000 in uco bank agency account by 28th June 2016 . on[protected] he called me on at 6pm inform that my car was ready to deliver. Due to traffic I reached late there (at7pm) as a result of which timing for rc was crossed so I called him next day for the same at 11 am he said get your papers ready for rc next day when we reached there simarjeet was not there. Manish and his team leader inform me that my loan was under process and the process will take 4-5 days and deposit your down payment so that we can process further but I didn't deposit down payment. After few days simarjeet called me that my loan was rejected and money deposit earlier will be return to me after deduction caheges of rupees 3000/-. Team leader in northern agency sad that you written application for the same and while money will be refund to you.I also have the proof above conversation (video available team leader and me).
Simarjeet singh was making lane excuses to delay the above process(I have all call recording available) simarjeet called me on 8 august 2016 and said your 5000 rupees cheque was ready but in was not signed BT MD ( I have proof of this conversation also call recording)
Today he called me there only rupees 2000will be refund

I want to complaint for the same please process my request for complaint as soon as possible

Video and call recording was of the proof can not be attached to the mail but are available in my phone
I m attached simarjeet what's app msg send me but not reply for him

Hope for a quick reply

With thanks
Gurvinder KAUR
Ludhiana punjab
[protected]
[protected]@gmail.com