Hyundai Motor India — Worst customer care & sales service | |||
I purchased a new EON ERA fron Surjeet Hyundai, Bhopal on dated 17th Jan 2016. I am not understanding what should I do? No body is giving me proper answer about this from dealer side. I have been penalized two time by police just because of not carrying RC because I did not receive registration No. on time . I did not receive complete accessories which dealer has to provide me. I got a call from [protected] on dated 8th Feb 2016 from some leady executive, she asked me that “ Sir have you receive all the accessories i.e.Doll, Temple, perfume, body cover, matting, Mud flap, Fabric Sheet cover but in fact I received only Mud flap, Doll ( Which could not be hanged for one days), Instead of temple - A Ganesha Murti, Matting, and I paid Rs. 350/- to your sales executive Mr. Junaid Khan other than this I did not receive any accessories. I don’t know why they did not give another accessories? If I talk about attitude & behavior of your sales executive Mr. Junaid Khan, is not appreciable. Before selling the car he was talking politely although he misguided me and does not provide appropriate information, but it was not to mind, which I understood after purchasing of car. Now he does not respond properly and talks rudely & says you can send mail any where. Now if I talk about payment, detail is as per given below:- Date Receipt No Amount Remarks 13.01.16 BKNG/300 5000 Booking Amount 17.01.16 485 123978 At the time of purchasing 17.01.16 486 4000 At the time of purchasing for 0 % Dep 20.01.16 495 250000 Rest Amount paid by SBI against loan Total 382978 Amout which I have paid So, I have paid Rs. 382978/-, in this total amount, insurance amount is not included because it was free but against this amount I received invoice vide Invoice No. H[protected] dated 17.01.16 only of Rs.349900/-. Now I am asking about my rest amount of Rs. 33078/-, nobody is answering me???? If this is the attitude & response of a reputed Car Company, then who will believe . Looking for a positive response from your side. Regards, Ajay Kulshrestha Was this information helpful? | |||
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Still not got resolution????
Reply
Dear Mr. Arvind Saxena,
My trail complaint is self explanatory of my pain.
As a customer i have full rights to get the invoice of money which i had paid to your agency.
No body is ready to give me my original invoice. They are just giving me lollipop " say, that we will resolve your issue at the earliest".
It has been past almost two month but still i did not receive all invoices except ex-showroom car price.
I did not receive complete accessories also for that i received a confirmation call for accessories and i have informed to all your CRM about the same but no action has been taken yet.
Request you to pls take necessary action .
Regards,
Ajay Kulshrestha
My trail complaint is self explanatory of my pain.
As a customer i have full rights to get the invoice of money which i had paid to your agency.
No body is ready to give me my original invoice. They are just giving me lollipop " say, that we will resolve your issue at the earliest".
It has been past almost two month but still i did not receive all invoices except ex-showroom car price.
I did not receive complete accessories also for that i received a confirmation call for accessories and i have informed to all your CRM about the same but no action has been taken yet.
Request you to pls take necessary action .
Regards,
Ajay Kulshrestha
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