[Resolved] Ibibo Group / Goibibo — goibibo - non receipt of refund on unbooked ticket. | |||
I had booked a flight ticket on 15th april, 2019 from delhi to ahmedabad with a travel date on 18th april, 2019 (Vistara airlines morning 8.45 am flight) from my brother mr. Vipin agrawal. The mode of payment was upi. The amount of rs. 5953/- was deducted from my kotak mahindra bank account. There was an email received from goibibo confirming my booking bearing booking id tuafls37u and pnr tqkojg. But being unable to receive my e-ticket claiming that the payment has not received i was then guided to rebook the ticket by goibibo. I made a service request to my bank (Kotak mahindra bank) for the refund query and rebooked the ticket through yatra with reference number[protected] by paying another rs. 7081 for the same flight, same date and same passenger as mentioned above. The payment was made through my kotak bank credit card. Now on checking the query with kotak mahindra bank it has been told to me that the service request for refund has been rejected and the amount of rs. 5953/- has been claimed by goibibo which should be refunded to my bank account as there was no ticket sent to me at the time of booking. On still trying to retrieve my booking with above references, it is displayed the booking is not retrievable. Hence it seems that i have been wrongly charged and the amount should be refunded to me as soon as possible. Was this information helpful? | |||
Jun 12, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 09, 2019 Ibibo Group / Goibibo Customer Care's response Dear Agrawalvinayr, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support May 10, 2019 Ibibo Group / Goibibo Customer Care's response Dear Agrawalvinayr, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo May 11, 2019 Updated by Agrawalvinayr Just saw your response. Thanks for reverting. In response to your above message please find below my reply: I have attached the print screen of the email received from goibibo showing the above booking id and reference of PNR. Kotak bank Transaction Reference Number: [protected] through which goibibo has claimed the money from Kotak bank. I hope with this attached details and transaction reference number of Kotak bank it would be convenient for you to trace the details. thanks regards, Vinay. [protected]  | |||
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I booked a hotel from goibibo booking id : HTLHQZE4NS and when I went there I found that the hotel is closed since last 2 month, and I return from that place I called oyo also but they told me that ask goibibo for your problem. I want my money refund as early as possible. I paid 767 ruppees for that.
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