ICICI Bank — 10 fraud transactions from icici bank debit card sr[protected] | |||
Hi, On 15.9.2017, starting from 1:27 am, 10 fraudulent transactions were made from my bank account and payments of a total of 26, 000 inr (Rupees twenty-six thousand) were made to payu as per my a/c e-statement. I request you to help me get my hard earned money back. Transaction details as i can see from here are as follows: Min/w. Payu.in /[protected]/0 — rs. 5000 Min/pay*www pay/[protected]/0 — rs. 5000 Min/payu /[protected]/0 - rs. 2000 Min/payu /[protected]/0 - rs. 2000 Min/payu /[protected]/0 - rs. 2000 Min/payu /[protected]/0 - rs. 2000 Min/payu /[protected]/0 - rs. 2000 Min/payu /[protected]/0 - rs. 2000 Min/payu /[protected]/0 - rs. 2000 Min/payu /[protected]/0 - rs 2000 Please investigate the matter. I did not authorize these transactions. No notification for otp. This is my salary account, what is the guarantee that my money is safe with you? Anyway, from what i can see, payu is a third party e-wallet which can receive money 24/7. Can you get in touch with them directly to revert the money to your bank and not receive these payments at their end? I have written to them already. Help me solve the case immediately and revert these payments asap. I have been with icici from 2010. I follow all your guidelines, and i regularly update my passwords (Both net banking and online transactions) from time to time, as advised by your bank. Icici bank should have a stronger monitoring system in place to stop series of fraud transactions like this. I see copy-book similar cases have been reported as early as dec last year and also in aug/sep 2017 on https://www.complaintboard.in/complaints-reviews/icici-bank-debit-card-fraudulent-transaction-l306676.html by many customers. Its all over the internet that icici bank has topped the list in debit card frauds in india. What are you doing to curb the situation? Why are you not taking necessary actions to stop such fraud debit card transactions which occur after customers like me fall asleep? https://www.thequint.com/tech-and-auto/tech-news/debit-card-fraud-in-india-via-d...⇄ Please don't make me lose my faith in you. Help me get my hard earned salary money back. Stop these frauds from draining my account. Assure me that i will not bear such losses ever and this was just an exception. Geetanjali Was this information helpful? | |||
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ICICI Bank customer support has been notified about the posted complaint. | |||
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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Complaint - SR[protected]
I was just going through RBI's revised announcement on 6 July 2017.
Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions
RBI/2017-18/15
According to the circular - ''A customer’s entitlement to zero liability shall arise where the unauthorized transaction occurs in the following events:
Contributory fraud/ negligence/ deficiency on the part of the bank (irrespective of whether or not the transaction is reported by the customer).
Third party breach where the deficiency lies neither with the bank nor with the customer but lies elsewhere in the system, and the customer notifies the bank within three working days of receiving the communication from the bank regarding the unauthorised transaction.''
The above statements are very self explanatory. This guideline was released for an increased thrust on financial inclusion and customer protection and after the recent surge in customer grievances relating to unauthorised transactions resulting in debits to their accounts/ cards, as a the criteria for determining the customer liability in these circumstances. The reviewed guidelines are 100% in my favour. The revised directions in this regard are set out in the document.
The transactions started at 1:27 am and ended at 1:33 am on 15th September 2017. I am a middle class person and the way in which these transactions occurred within a quick span o[censored]nder 6 minutes in succession are so unlike a human but more like a bot/hack attempt (these are the time stamps on my SMS alerts and email alerts and I don't know how accurate or CORRECT the bank is). I was frantically searching online for a customer care number to block my cards. Finally the call got connected at 1:40 and within 9 to 10 minutes 26000 thousand were drained out on a string of bot like transactions. ICiCi bank has no security protocol in place to disable in human transactions which is so primitive of a system to be present in today's digital economy.
Being one of the largest private sector banks of India, how can you allow 10 fraudulent transactions that are so not human, back to back, without any two factor authentication? If they were authorised with a 3D secure pin, that means my 3D secure pin has been hacked from your lousy servers due to your negligence and ICiCI bank must take the onus in this case and initiate a 100% refund.
The IP adresses mentioned by Mr. Tiwari do not belong to me. Moreover, RBI directives state that the customer liability is ZERO if fraud is reported within 3 working days In my case, i reported them immediately. What does the statement "In this case, as you have reported about the loss after the occurrence of the alleged fraud, the loss is required to be borne by you." signify? How am I supposed to control a fraud BEFORE it takes place? I am no messihah that i can see things coming. Is the bank involved in this internal breach? This is such a lame statement!!! Numerous cases of ICICI BANK DEBIT CARD FRAUD are floating all over the internet. This is shocking as in maximum cases you say the customer that '3D SECURE PIN WAS USED' and escape happily! (Cases - https://www.complaintboard.in/complaints-reviews/icici-bank-debit-card-fraudulent-transaction-l306676.html ) If you do an internal audit, I am sure you will come up with a breach in your your security systems and a huge loophole as far as protecting customer 3D secure pin details is concerned. If not you or me, a third party is taking advantage of this loophole to conduct a breach. Please revisit my case and give me a better resolution. I demand it.
Besides, on call your customer care manager explained to me that anybody can initiate a transaction without the customer's approval of the have extremely elementary card details.Waiting for your email-response once again. Hope you will send again a better answer this time. Please give me my money back. Please. I beg of you.
A stressed customer - Geetanjali Mukherjee
[protected]@gmail.com