[Resolved] ICICI Bank — activation of one assist plan without consent

S Sindhura Rao

from Bengaluru, Karnataka

Address:

Udupi, Karnataka

I received call from icici bank and they just gave information about one assist plan after which they automatically activated this plan and deducted rs.1899/- from my saving account via debit card, without my permission on 23rd jan - 19.

I have even registered the complaint in customer care on 24th jan - 19 and even got a message telling your policy cancellation request of cpp/oneassit has been registered. It will be resolved within 6 working days.

Till now, no actions are taken.

Please, deactivate this plan and refund my money as soon as possible.

Regards,
S sindhura rao

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Mar 4, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5n8nc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 19, 2019

Updated by S Sindhura Rao I have mailed the same concern to the above mentioned contact details on Feb 3, 2019.
Till now, no actions are taken.

Please, do refund my money & deactivate the One Assist plan.
It's been nearly a month else I have to stop all the services from ICICI bank.

Regards,
S Sindhura Rao