[Resolved] ICICI Bank — amount deducted but recharge not done

 
1 Review
 Manika Gorai on Jan 3, 2018
On 2nd january 2018, i recharged my jio number with rs459 on my jio app via upi payment system to address indiaideas@icici. My transaction id is ici915a3258f8c447b69b2a1341ea3c9537
Transaction was successful but still it is not updated on my jio account. Yesterday i chat with a representative. He told me there was no recharge from my side. I want my refund back as soon as possible. Also i have contacted with phonepe customer care, they have told that they have confirmation msg from receiving bank. Refund my money

amount deducted but recharge not done
amount deducted but recharge not done
Complaint marked as Resolved Feb 8, 2018

Complaint Status


[Jan 03, 2018] ICICI Bank customer support has been notified about the posted complaint.
Verified Support
ICICI Bank Customer Care's response, Jan 04, 2018
Dear Manika Gorai,

We regret the inconvenience caused. We request you to email us your concern with your contact details on care@icicibank.com. Please mention the UID (a4oy61) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    ICICI Bank - amount deducted but recharge not done