[Resolved]  ICICI Bank — amount of 4200 inr debited from my account on 06/11/2019,

Hi, there was an amount of 4200 inr debited today @11:40 am from my bank account on 06/11/2019 and immediately i got an automated message confirming the transaction and i complained as fraud. However i had never authorized for any standing instruction or payment deduction from my account. I immediately called the bank and blocked my card, also having checked the recipient details icici confirmed its for a gaming site through google pay.
My question is without authorizing the payment how can the amount be debited from bank. The last transaction done on my google pay account reflecting is 01 nov 2019. How come this payment is not recorded in google pay transaction history. Please refund this amount.
Regards,
Swapna
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Dec 7, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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