ICICI Bank — amount transferred to wrong account

Dear Madam/Sir,

I have added a new payee in ICICI bank (A/c[protected] with below details

Bank: ANDHRA Bank
IFSC code :ANDB0000816
BRANCH: KUNKALAMARRU
NAME: KATTEMPUDI MAHESH
A/c: [protected]

There is type error in account number (big number). However Payee got confirmed where as right A/c is : [protected]

My First question is why payee got confirmed

I have done transfer for 2000/- on june 28th 2018.

While doing fund transfer it should fail, but it succeeded. When you are relying on only account number then why do you need all other details.

I have contacted ICICI branch manager, there is service request# SR[protected] raised but So far I have not got my money back.

Could you please return my money as soon as possible. If this is not going to happen I will have to proceed with Banking OMBUDSMAN /legal.

Thanks
Sahithi
+1 photos
Was this information helpful?
No (0)
Yes (0)
ICICI Bank customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23615
    Pending
    2042
    Resolved
    14251
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information