[Resolved] ICICI Bank — atm did not dispense cash

sameermundekar

Address:

Thane near station, Thane, Maharashtra, 400606

I used my icici bank atm card to withdraw cash 2500/-, near thane railway station i dont know which bank atm. The atm processed the request but before it could dispense cash, it shown time out. I waited for 5 mins. But it did not turn back on and neither did it dispense my cash which got deducted from my account. Cctvs can be checked to confirm my presence.

I have also open complaints with icic bank at 26 march[protected] but are not responding properly and said require 7 days to investigate n all. 7 days is over, but no progress has to share with me.

How and when will i get my money back?

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May 5, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2019

ICICI Bank Customer Care's response Dear Sameer Mundekar,

We regret the inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

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Comments

rohanchhabra

I tried to withdraw Rs. 8000/- in total from ICICI Bank ATM Kaswarwadi Branch, but my money was not dispensed and my account was debited.

Please immediately transfer my money back.

Request your fast action!!!

ICICI Bank Customer Care's response, Apr 4, 2019

Verified Support

Dear Rohan Chhabra,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (226296_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team