[Resolved]  ICICI Bank — Atm directly got power off and due to which I lost my money

Dear sir/madam,
My name is purushottam jadhav,

When I was withdrawing 10000 cash from ur atm machine SA6wd68 (deep residency, nalasopara east) Money counting (Sound) was in process, but due to power cut, cash was not delivered but amount gets deducted. No ups or generator facility available, no security guard is here to assist. I did tried to press panic and security alarm button but no use. I got message from my bank stating account is debitted.

I am a customer of HDFC bank, orlem branch malad.
Below are my account details :
Ac no. [protected]
IFSC code : hdfc000047

I was withdrawing rs. 10000 and due to sudden power off I didn't got any money from machine.
Kindly help me to get my money back. Below is the message from my bank of balance deduction

ALERT:You've withdrawn Rs.10000 via Debit Card xx5371 at +DEEP RESIDANCY CO-OPER on[protected]:12:44:41.Avl Bal Rs.3646.29.Not you?Call [protected].
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Nov 24, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected] Please mention the UID (670034) in the subject line of your email. Our official will assist you.

ICICI Bank Customer Service Team
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