ICICI Bank Atm, Moti Bagh New Delhi — Amount debited but cash not received

Complaint Details Ticket No : AT[protected] Transaction Date : 14 Mar 2015 A/C No : [protected] ATM Card No :[protected] Home Branch : SBI Manesar (3370) Customer Details :Village & PO – Kalwari, Teh-Taoru, Distt- Mewat Haryana-122105 Mob-[protected], E-mail- [protected]@gmail.com Complaint : On 14 Mar 15, I went to ICICI ATM Moti Bag New Delhi for drawing money through my ATM Card. But cash not received from the ATM and a sms received for the said transaction and Rs.9500/- debited from my account. A complaint to this effect was made with customer care. My complaint No is AT[protected]. After one week I again call to customer care to know my complaint status. They have told me that your complained has been closed and you can approach with your home branch for the same. Than I approach my home branch, i.e. SBI Manesar for the same. Than they have again registered a complaint to this effect. After 18 days a sms again received by me stating that the transaction was successful and your complained has been closed. Thereafter, I again went to home branch and ask other solution for this issue. The told me for CCTV footage for the said transaction. But they are unable for the same as they told me to lodge this complain with ICICI Ban for cctv footage. Now, may I request you to guide me for the said issue as two months have already passed. Request Amout : 9500/- Dispensed amount : 0 Dispute Amount :9500/- ATM Id Txn No :SEVDA622.Txn#6191 ………………………………………………