[Resolved]  ICICI Bank — atm transaction by unknown person

Address:

No 3453, 1st F Cross,, RPC Layout, Vijaynagar, 560040

Dear sir,

I am really shocked by seeing sms from icici bank, as i was travelling to amirtsar this morning (10th august 2019). I called customer care and given the compliant but i am not sure this will be solved. I don't how come any person can withdraw cash without atm. Atm card is with me and the transaction is in bangalore which customer care person was telling.in amirtsar i wanted to go bank and give compliant personally due to 2nd saturday bank are close. I am into sales and marketing as i was on north india tour i can't come to bangalore and raise the compliant. I will be back on 17th august 2019. I work in mysore i don't have time to come to bank and give a compliant for that i need to apply leave. Kindly let me know what solution you can give to me. I am having only one account icici as it's my primary account, my debit card and account is blocked i don't have money with me. I am requesting my friend to arrange money. This is very embarrassing movement to me due to this security reason. I am thinking i can go for media because i don't any faith you can help me, because i am such situation as i am not in home town. This should not happen to any customer in future, so please suggest me what to do. Let media know this and find out some solution. I am really upset from morning. Your customer service person just sent one mail stating it will take 23 days, we started investigation and he request me to file a case i believe, i was traveling i couldn't hear him completely. Kindly look into below issue seriously.

My compliant number is sr[protected].
Name : chandrashekar patil
A/c no : [protected]
Mobile no - [protected]

Thanks,
Patil