[Resolved] ICICI Bank — auto debit processed on a wrong date and charged with auto debit failure fee

1 Review
Chengalpattu, Tamilnadu, India
 Subhadavid on Jan 16, 2019
I had my credit card payment due date on 6-jan-19 and the minimum amount was suppose to be collected from my savings account on the due date which did not happen and i paid it manually on 7-jan-19 afternoon and later to which, they have processed the auto debit which failed due to insufficient funds on my savings account and they are charging auto debit failure fee whereas the auto debit itself was not supposed to be processed as i have already paid the minimum due manually and moreover due to auto debit failure fee, the limit exceeded and charged again with overlimit fee, i have sent email to [protected]@icicibank.com and they are just busy replying back with standard format with their guideline and stuff which i already know and no answer received from them on my query asking why the auto debit activity is done on the next day of the actual due date and there is not any positive answer from the on my request to reverse the auto debit failure fee and thereby the overlimit fee as the limit is exceeded just because of the overlimit fee. My registered mobile number in icici is [protected] and registered email id: s. D. J. [protected]@gmail.com
Complaint marked as Resolved Feb 19, 2019

Complaint Status

[Jan 16, 2019] ICICI Bank customer support has been notified about the posted complaint.
Verified Support
ICICI Bank Customer Care's response, Jan 16, 2019
Dear Customer,

We will have our official get in touch with you.

ICICI Bank Customer Service Team
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    ICICI Bank - auto debit processed on a wrong date and charged with auto debit failure fee