[Resolved]  ICICI Bank — auto-debit return charges are levied in your savings bank account.

Address:Mumbai City, Maharashtra, 40074

I am chandrakant kharatrmol, [protected] chandu. [protected]@gmail.com

I am having credit card of icici bank and have given an auto debit facility for the payment.in the last month there was a huge amount on my card to be paid. Due to fear that the money will be spend by me and the huge amount, i have paid all the dues before the auto debit facility directly from the bank. But as per the current statement i found that they have levied a huge charges of around rs. 700 as auto-debit returned charges. For this i have made a request to bank to reverse this charges. But i have got a reply as
""""we confirm you that auto-debit is active and executed in the credit card account on your credit card statement due date. As the balance is not available in your savings bank account, auto-debit returned and hence the applicable

Auto-debit return charges are levied in your savings bank account.

We value your relationship with icici bank. However, based on the bank's policy, we regret to inform you that we are unable to reverse the charges levied on your credit card.""""

I want to know whether this charges will be reverse?.

Thanking you,
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Nov 3, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2017
ICICI Bank Customer Care's response
Dear Customer(Chandrakant Kharatmol),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Oct 03, 2017
Updated by Chandrakant Kharatmol
Mr.Ashish Mishra (MOB No. [protected]) Sansad Bhavan New delhi has called in the morning.
They are asking many details regarding the card, expiry date, CVV, internet banking ID. .etc .They are telling they are from ICICI Bank but how we can get confidence that they are right person to share this details. The Query should be solved internally within the BANK. Till now no action has seen and I have blocked my credit card for safety. Now they should sovled the matter internally with in the BANK and hope so they will reverse my money in the next statement of CR.Card

Thanks for the Co-op from ICICI Bank
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