[Resolved] ICICI Bank — bank fraud reversal | |||
Hello team i have lost my card on 4th august 2018 while transiting through metro. After losing my card, i called the customer care to block my debit card following the standard procedure. The line was slow which put me on hold for more than 15 minutes.in the meantime 16500 inr was already transacted from my account. This loss is not under me as i was not in possession of the debit card when this incident happened. The bank blocked my card and registered a sr[protected] no stating that 30 days will be taken to reverse the transaction. Today on 21 aug, the bank closed my sr stating that it is not liable for losing my card and nothing can be done. As 16500 is a big amount, please look in to this and help me get my money back. Attached : ncr copy from mahadevapaura police station (Bangalore) Was this information helpful? | |||
Sep 25, 2018 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Aug 25, 2018 ICICI Bank Customer Care's response Dear Aviral K, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team | |||
 2 Comments | |||
Comments
BIL/[protected]/MM Annual Fee JUN18-MAY19/1235163
I have not subscribed for this service still why they have deducted 354 rs from my account? Please revert back ASAP.
The deductions happen without my consent. this is second incident happened without my consent and this is not expected from ICICI. If this continues I may need to switch
I have not subscribed for this service still why they have deducted 354 rs from my account? Please revert back ASAP.
The deductions happen without my consent. this is second incident happened without my consent and this is not expected from ICICI. If this continues I may need to switch
ICICI Bank Customer Care's response, Aug 28, 2018
Verified Support
Dear Customer,
We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5b3z1_aaaa) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5b3z1_aaaa) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
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We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5b3z1_aaab) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team