[Resolved]  ICICI Bank — bt promised but not fulfilled

Address:

Bommanahalli, 560093

This is to report about all the srs opened during the month of jul-aug 2019 for my account[protected]

In terms of customer satisfaction and honesty with services, one of your rm managing my loan account has totally failed to do his job right by not reviewing the cibil reports clearly before processing my loan.

I had 3 loan accounts and conviniently he chose to close only 2 (Icici & hdfc) however my city bank loan hasn't been paid. Upon asking the rm, he has admitted to oversee the citi bank account. Currently i'm paying both icici (New) and citi bank emis. Please help me understand how is it possible for a. Salaried employee to pay most of my salary into emi. Poor management and poor judgement, i wish good for others not to have the same rm assigned. Because he might ask you personal questions about the utilization of your fund.

As far as i understand banks job to review the eligiblity-process loan - accept emis ontime and the business is. Done.

This rm went to extent of asking about my weddings and why i had spent those funds into my wedding. (Mr. Rm) that's none of your business.

Loan a/c # lpbng[protected]
Rm: suman[protected]
Contact #

I have currently discussed with rhs manjunath, i'm waiting for an appointment to finalize the discussion today. Currently i have escalated to [protected]@icicibank.com

I'm not hesitant to write to other escalation channels including documents and evidences to ceo f required as i'm done with sufferings and unwilling to suffer anymore for one man's erroneous job. I foresee complete closure to bring my life back to normalcy.

Yours faithfully,
Mukesh mishra